Joanna Booker
Johns Hopkins Hospital
Baltimore
21
years of professional experience
Work History
Patient Access Representative
2 Years- Facilitated patient check-in and registration processes, ensuring accurate data entry and compliance with protocols.
- Assisted patients with insurance verification and benefit inquiries, enhancing overall patient experience.
- Managed appointment scheduling across multiple departments, optimizing clinic workflow efficiency.
- Collaborated with clinical staff to streamline patient access workflows, reducing wait times for services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
OR Registration and Admitting
3 Years 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Parking Attendant
15 Years 11 Months- Monitored parking area to ensure compliance with regulations and proper vehicle placement.
- Assisted customers with inquiries, providing directions and information about parking services.
- Operated point-of-sale systems for processing payments and issuing tickets efficiently.
- Maintained cleanliness and organization of parking facilities to enhance customer experience.
Parking Supervisor
8 Months- Supervised daily parking operations, ensuring compliance with safety protocols and regulations.
- Trained staff on effective customer service techniques and conflict resolution strategies.
- Managed scheduling and allocation of parking spaces to optimize traffic flow and efficiency.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
Education
High School Diploma - NA
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Critical thinking
Timeline
OR Registration and Admitting
Johns Hopkins Hospital
09.2023 - CurrentRead More
Patient Access Representative
Johns Hopkins Hospital
09.2021 - 09.2023Read More
Parking Supervisor
Broadway Services, Inc.
01.2020 - 09.2020Read More
Parking Attendant
Interpark
12.2005 - 11.2021Read More
Frederick Community College
High School Diploma from NA
Read More