Joanna Harris
Baltimore
Summary
Adaptable professional with proven ability to learn quickly and adjust to new environments. Expertise in acquiring knowledge rapidly and applying it effectively to achieve results. Committed to continuous learning and adept at navigating change successfully.
Overview
9
9
years of professional experience
Work History
En Payment Technician
Sierra 7
Woodlawn
09.2021 - Current
- Respond to EN payment inquiries regarding the status of payments and clarification of policy.
- Assist in processing EN payments.
- Assist SSA in creating automated payments utilizing their iTOPSS system.
- Recognized and recalled relevant codes for determining payments and denials.
Ensured correct application of denial reasons in financial processes. - Inquired with SSA for further details necessary for payment processing.
- Ensure quality service by implementing and adhering to organizational standards.
Concierge/ Overnight Auditor
The Ivy Hotel
Baltimore
12.2021 - 02.2025
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Ensured that all customer complaints were addressed in a timely fashion.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
Assistant Property Manager
James Keelty & CO., INC.
Stevenson
04.2018 - 09.2021
- Ensured compliance with local laws and regulations related to property management.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Interacted with potential renters during showings providing information about the property features.
- Prepared monthly financial reports for review by the property manager.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Leasing Specialist
Thornhill Properties
Baltimore
12.2015 - 04.2018
- Assisted customers in completing rental applications and verifying qualifications.
- Organized open house events at properties to attract more prospects into the leasing pool.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Negotiated lease terms with prospective tenants according to company policies and procedures.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
- Performed regular property inspections and documented any necessary repairs or maintenance.
Education
High School Diploma -
James Madison High School
Norcross, GA05-2010
Skills
- Payment processing
- Financial reporting
- Regulatory compliance
- Customer service
- Data analysis
- Inventory management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Administrative support
Timeline
Concierge/ Overnight Auditor
The Ivy Hotel
12.2021 - 02.2025
En Payment Technician
Sierra 7
09.2021 - Current
Assistant Property Manager
James Keelty & CO., INC.
04.2018 - 09.2021
Leasing Specialist
Thornhill Properties
12.2015 - 04.2018
High School Diploma -
James Madison High School
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