Joanna Hubbard
Upper Marlboro
Summary
Skilled animal welfare professional with experience in public safety and humane animal management. Strong focus on teamwork and adaptability in fast-paced environments, ensuring reliable and flexible support for colleagues. Proficient in animal handling, conflict resolution, and community education. Recognized for integrity, compassion, and effective communication.
Overview
10
10
years of professional experience
Work History
Deputy Animal Control Officer
Prince William County Police Department
05.2024 - Current
- Enforced animal control laws through effective communication with pet owners and community members.
- Conducted investigations of animal cruelty cases, documenting evidence and collaborating with law enforcement when necessary.
- Captured and transported stray or dangerous animals to ensure public safety and proper care.
- Educated the public on responsible pet ownership and local ordinances regarding animal control regulations.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
Customer Advisor
Vetco Vaccination Clinic
05.2023 - 05.2024
- Assisted customers with inquiries, providing accurate product information and solutions.
- Facilitated smooth transactions by efficiently processing sales and returns.
- Resolved customer complaints, ensuring satisfaction through effective problem-solving techniques.
- Maintained product knowledge to advise customers on features and benefits effectively.
- Supported promotional activities by engaging customers and explaining special offers clearly.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
Shift Supervisor
Paws N Play
07.2019 - 11.2023
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow.
- Trained and mentored new staff on customer service standards and operational procedures.
- Implemented process improvements that enhanced team productivity and service quality.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Emergency Medical Technician
Vesper Medical Transport
10.2021 - 01.2023
- Responded to emergency calls, providing critical care and support to patients in distress.
- Managed equipment inventory, ensuring all medical supplies were readily available and maintained in compliance with regulations.
- Collaborated with healthcare teams to develop effective treatment plans for diverse medical emergencies.
- Conducted thorough assessments of patients' conditions, prioritizing interventions based on severity.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Kennel Attendant
Last Chance Animal Rescue
01.2019 - 07.2019
- Supervised daily care routines for animals, ensuring optimal health and well-being.
- Trained new staff on proper handling and care procedures for various breeds.
- Maintained cleanliness of kennel facilities, adhering to safety and sanitation standards.
- Monitored animal behavior and reported any health concerns to veterinary staff promptly.
Office Clerk
Ben's Heating And Air Conditioning
02.2017 - 01.2019
- Managed daily office operations, ensuring efficient workflow and organization.
- Processed customer inquiries and service requests, enhancing client satisfaction.
- Maintained accurate records of service appointments and inventory levels.
- Assisted in scheduling appointments for technicians, optimizing operational efficiency.
Shift Supervisor
K-9 Divine
10.2015 - 01.2017
- Managed scheduling and allocation of resources to meet operational demands effectively.
- Conducted performance evaluations, providing constructive feedback to promote staff development.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
No Degree - Emergency Medical Technician
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
Henry E Lackey
Indian Head, MD05-2015
Skills
- Humane animal treatment
- Animal welfare laws
- Animal behavior
- Investigative report preparation
- Wild animal capturing
- Public safety
- Two-way radio operations
- Citations and warnings
- Animal handling
- Animal care
- Criminal investigations
- Teamwork and collaboration
Timeline
Deputy Animal Control Officer
Prince William County Police Department
05.2024 - Current
Customer Advisor
Vetco Vaccination Clinic
05.2023 - 05.2024
Emergency Medical Technician
Vesper Medical Transport
10.2021 - 01.2023
Shift Supervisor
Paws N Play
07.2019 - 11.2023
Kennel Attendant
Last Chance Animal Rescue
01.2019 - 07.2019
Office Clerk
Ben's Heating And Air Conditioning
02.2017 - 01.2019
Shift Supervisor
K-9 Divine
10.2015 - 01.2017
No Degree - Emergency Medical Technician
Prince George's Community College
High School Diploma -
Henry E Lackey
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