Jocelyn Gifford
Sykesville
Summary
Detail-oriented event staff member with strong customer service and crowd management skills. Collaborated effectively in team environments for emergency response situations. Currently pursuing a degree in Intelligence Analysis and Computer Information Systems and a Personal Training Certification through ACE Fitness.
Overview
4
4
years of professional experience
Work History
Event Staff Member
Merriweather Post Pavilion
Columbia
05.2022 - Current
- Facilitated guest entry and ensured ticket compliance.
- Managed crowd control to ensure safety and comfort of guests.
- Collaborated with team members to streamline event execution and enhance guest experience.
- Delivered customer service support to attendees, addressing inquiries and ensuring satisfaction.
- Monitored crowd control and enforced safety protocols to maintain a secure and comfortable environment.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
Intern
Carroll County Emergency Management
New Windsor
12.2024 - 05.2025
- Contributed to development of emergency response plans, enhancing community safety initiatives.
- Conducted research on best practices for disaster preparedness and response.
- Supported data entry and management of emergency resource inventories.
- Coordinated community outreach events, increasing awareness of disaster preparedness.
- Participated in after-action reviews to assess effectiveness of response efforts.
- Worked with team members to regularly update emergency operation procedures, ensuring alignment with best practices.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
Education
Personal Trainer Certification (in Progress) - Personal Training
ACE Fitness
Online06-2026
High School Diploma -
Century High School
Eldersburg, MD05-2025
Some College (No Degree) - Intelligence Analysis And Computer Info. Systems
James Madison University
Harrisonburg, VA05-2026
Skills
- Data analysis
- Customer service
- Event management
- Communication skills
- Emergency response planning
- Strong teamwork
- Leadership skills
- First aid training
- Self motivation
- Time management abilities
Timeline
Intern
Carroll County Emergency Management
12.2024 - 05.2025
Event Staff Member
Merriweather Post Pavilion
05.2022 - Current
Personal Trainer Certification (in Progress) - Personal Training
ACE Fitness
High School Diploma -
Century High School
Some College (No Degree) - Intelligence Analysis And Computer Info. Systems
James Madison University