Jocelyn Rubio
Beltsville
Summary
Dynamic delivery driver with Amazon, skilled in route optimization and customer engagement. Achieved high customer satisfaction through timely deliveries and effective communication. Proven ability to resolve complaints and maintain vehicle safety standards. Recognized for reliability and a positive attitude, enhancing overall service quality in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Amazon
Beltsville, MD
12.2025 - Current
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Implemented best practices for package handling to reduce damage rates.
- Communicated effectively with dispatchers to coordinate delivery schedules.
- Enhanced customer engagement through professional interactions during deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Cleaner
Pioneer
Annapolis, MD
08.2024 - 12.2025
- Operated cleaning equipment to maintain facility cleanliness and hygiene standards.
- Executed daily cleaning schedules for offices, restrooms, and common areas.
- Ensured compliance with safety protocols and proper use of cleaning chemicals.
- Trained new team members on effective cleaning techniques and procedures.
- Maintained inventory of cleaning supplies and requested replenishments as needed.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Customer Service Associate
Walgreens
Beltsville, MD
10.2022 - 07.2023
- Assisted customers with inquiries and product information to enhance satisfaction.
- Managed customer transactions accurately using point-of-sale systems.
- Resolved customer complaints effectively, ensuring timely follow-up and resolution.
- Maintained product knowledge to provide informed recommendations to customers.
- Adapted quickly to changing priorities and customer needs in fast-paced environment.
Education
High School Diploma -
High Point High School
Beltsville, MD05.2022
Skills
- Route optimization
- Customer engagement
- Package handling
- Vehicle inspection
- Complaint resolution
- Time management
- Positive attitude
- Customer service
- Punctual and reliable
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Amazon
12.2025 - Current
Cleaner
Pioneer
08.2024 - 12.2025
Customer Service Associate
Walgreens
10.2022 - 07.2023
High School Diploma -
High Point High School