Jodie Cohen
Baldwin,MD
Summary
Strategic and compassionate Director of Day Program Services with a robust background in the human services sector, focusing on enhancing the quality of life for individuals with intellectual and developmental disabilities. Proven expertise in program development, compliance oversight, and staff leadership, consistently driving service expansion and improving quality outcomes. Recognized for cultivating strong community partnerships and implementing person-centered initiatives that empower individuals to achieve greater independence and personal growth. Committed to fostering an inclusive environment that prioritizes satisfaction for individuals, families, and stakeholders.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Director of Day Services
Precision Healthcare Resources Inc.
10.2024 - 08.2025
- Lead the development and implementation of comprehensive day habilitation programs for 75+ individuals with IDD, focusing on enhancing life skills, community integration, and vocational training.
- Oversee a team of 17+ staff members, providing training, supervision, and performance evaluations to ensure high-quality service delivery, achieving a 10% improvement in programmatic goals.
- Championed the creation and execution of 60+ individualized Person-Centered Plans and Behavior Support Plans, resulting in measurable progress on personal and vocational goals.
- Revitalized the Meaningful Day curriculum, resulting in a 30% expansion of individualized, community-based activities and fostering greater community integration.
- Serve as the primary liaison for the DDA, families, and Coordinators of Community Services (CCS), ensuring transparent communication and high levels of stakeholder satisfaction.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
Service Coordinator / Case Manager
Service Coordination Inc.
02.2017 - 10.2024
- Managed and coordinated a caseload of 24 individuals with intellectual and developmental disabilities, ensuring the delivery of high-quality services and advocating for their needs and preferences.
- Spearheaded the development, implementation, and monitoring of Person-Centered Plans (PCP) in collaboration with families and multidisciplinary teams to promote growth and independence.
- Maintained 100% compliance with all DDA and COMAR regulatory standards through accurate and timely documentation, site visits, and quality assurance reviews.
- Achieved successful community employment for 10 participants by coordinating referrals to vocational training and educational programs.
- Improved family satisfaction scores by 18% through strengthened collaboration with families, guardians, participants, and interdisciplinary teams, ensuring continuity of care, effective communication, and resolution of complex issues.
Administrative Assistant
MEDPSYCH ASSOCIATES
01.2010 - 05.2022
- Coordinated a cross-departmental project to integrate new scheduling software, resulting in a 30% improvement in meeting efficiency and resource allocation.
- Maintained patient confidentiality of sensitive information by adhering to strict HIPPA privacy policies and implementing secure filing systems.
Clinical Triage Coordinator, Child and Family Services Division, B-CARS
CATHOLIC CHARITIES OF BALTIMORE
01.2007 - 12.2016
- Facilitated crisis response strategies to individuals in the community needing immediate crisis stabilization and other behavioral health services and resources.
- Effectively coordinated and dispatched Mobile Crisis team to conduct field-based crisis assessment and service placements as a dual-response.
- Supported the administration of multiple complex grants, ensuring compliance with local and state regulations.
- Developed and maintained relationships with public and private stakeholders, resulting in a 20% rise in joint collaborative ventures.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Education
B.S. - Human Services, Psychology
Towson State University
Towson, MD05.2001
Skills
- Program & Service Development
- Person-Centered Planning
- Staff Leadership & Training
- Budgeting & Resource Management
- Regulatory Compliance (DDS, Medicaid, State Guidelines)
- Quality Assurance & Performance Improvement
- Family & Community Engagement
- Behavioral Support Oversight
- Strategic Planning & Implementation
Accomplishments
- Increased program participation by 30% through innovative activity development.
- Successfully secured partnerships with local organizations, enhancing community involvement.
- Implemented staff training programs leading to a 10% improvement in service delivery.
Certification
- CPR/First Aid Certified
- SCIP-R / MANDT / Crisis Intervention Certified
- CMT/Certified Medical Technician
Timeline
Program Director of Day Services
Precision Healthcare Resources Inc.
10.2024 - 08.2025
Service Coordinator / Case Manager
Service Coordination Inc.
02.2017 - 10.2024
Administrative Assistant
MEDPSYCH ASSOCIATES
01.2010 - 05.2022
Clinical Triage Coordinator, Child and Family Services Division, B-CARS
CATHOLIC CHARITIES OF BALTIMORE
01.2007 - 12.2016
B.S. - Human Services, Psychology
Towson State University
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