Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Division Chief/Regional Operations Manager - Southern Region Parks
Maryland-National Capital Park and Planning Commission
01.2022 - Current
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Reduced turnaround time for project completion through effective resource allocation and team management.
Keeps records. Maintains and supervises records of expenditures, time cards and inventory of supplies and equipment. Writes periodic administrative and operational reports.
Supervised operations staff and kept employees compliant with company policies and procedures.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Area Recreation Program Manager/Assistant Division Chief – Enterprise Division
Maryland-National Capital Park and Planning Commission
12.2020 - 01.2022
Assist the Division Chief with management and administrative oversight of Enterprise facility operations and lease agreements for the facilities within assigned area of responsibility (two ice rinks, two boat facility’s, two miniature train facility’s, and a sports pavilion).
Manages the preparation of the Annual Enterprise Fund Budget for the facilities within assigned area of responsibility. Controls expenditures in accordance with approved budget.
Supervises management staff for facilities within assigned area of responsibility. Plans, schedules, and assigns work. Coordinate staff trainings and meetings. Evaluates work and counsels’ staff on ways to improve performance. Initiates recognition and disciplinary actions. Approve timecards and leave requests. Advises staff on ways to solve highly technical problems.
Coordinates facility use. Establishes operating standards and procedures such as hours, security, cash control, safety, fees, etc. for facilities. Plans and coordinates construction of new facilities and refurbishment of existing structures.
Ability to prepare and present both oral and written reports such as quarterly projections. Assist with preparing division's presentations to the Directors, Planning Board, County Council, and Park constituents.
Coordinates projects/activities with other Commission divisions and government agencies. Meets with citizens, community groups, and recreation councils to identify needs.
Researches and reviews technical literature meets with vendors, exchanges information with other government agencies, and attends conferences and workshops to identify new technology, programs, methods, equipment, and plans which might be useful for overall operations.
Submit and prioritize Capital Improvement Projects and Major Maintenance projects with the Division Chief and Construction Supervisor.
Manages comprehensive camps, programs, and monitors all area operations. Develops and implements program goals and objectives. Serves on the Camp Committee to create and revise the Youth Camp Standards Manual and provide staff trainings each year prior to camp.
Maintains records of revenues and expenditures, personnel, payroll, inventory of supplies and equipment, membership, and program participants. Coordinates daily, monthly, and annual reports.
40 hours per week
Senior Manager – Southern Region Parks – Cabin John Management Area
Maryland National Capital Park and Planning Commission
12.2019 - 12.2020
Cabin John Management Area encompasses a Regional Park, Stream Valleys, over 85 local/urban parks as well as the Capital Crescent Trail (Montgomery County section). Identifies needs and develops park maintenance plans for grounds and facilities within a geographical area. Conducts park inspections to troubleshoot problems identified. Participates as part of team with architects, engineers, consultants, etc. for park development projects. Coordinates work of park maintenance crews both internally and externally to the organizational unit when necessary.
Works with and assistance to enterprise managers and other staff engaged in planning and implementing revenue producing programs. Develops programs in conjunction with enterprise staff such as boat rentals, etc. Recommends fees for programs, hours of operation, and staffing.
Conducts research to identify conservation programs to preserve and protect the park system, environment, and wildlife. Develops programs to achieve conservation goals. Coordinates and works with Park Naturalists to develop, implement, and facilitate interpretive programs. Identifies program needs and secures resources. Participates in program implementation. Develops special programs or projects for the community served or the department to meet identified needs or to resolve problems. Meets with community organizations, citizens, or other employees and supervisors to plan and develop program or project. Develops program or project as part of a team or as an individual.
Provides general assistance to park visitors. Takes reservations, (e.g., ballfields, picnic areas) and issues equipment (e.g., canoes, etc.). Collects fees. Enforces park rules. Assists proper authorities with investigating accidents, fires, and crimes.
40 hours per week
Assistant Senior Manager – Southern Region Parks
Maryland National Capital Park and Planning Commission
12.2016 - 12.2019
Assistant Senior Manager of Meadowbrook Maintenance Facility where I was responsible for the daily operations and improvement of efficiencies. Our facility services over 100 parks, 2 stream valleys, over 20 miles of trail, and multiple Public Activity Buildings. I had direct supervision over 2 Managers who, in turn, supervise 5 Leaders. In total, I Currently, Meadowbrook Maintenance Facility is the largest facility in the Commission. Identifies needs and develops park maintenance plans for grounds and facilities within a geographical area. Conducts park inspections to troubleshoot problems identified. Participates as part of team with architects, engineers, consultants, etc. for park development projects. Coordinates work of park maintenance crews both internally and externally to the organizational unit when necessary.
Works with and aids enterprise managers and other staff engaged in planning and implementing revenue producing programs. Develops programs in conjunction with enterprise staff such as boat rentals, etc. Recommends fees for programs, hours of operation, and staffing.
Conducts research to identify conservation programs to preserve and protect the park system, environment, and wildlife. Develops programs to achieve conservation goals.
Coordinates and works with Park Naturalists to develop, implement, and facilitate interpretive programs. Identifies program needs and secures resources. Participates in program implementation. Develops special programs or projects for the community served or the department to meet identified needs or to resolve problems. Meets with community organizations, citizens, or other employees and supervisors to plan and develop program or project. Develops program or project as part of a team or as an individual.
Provides general assistance to park visitors. Takes reservations, (e.g., ballfields, picnic areas) and issues equipment (e.g., canoes, etc.). Collects fees. Enforces park rules. Assists proper authorities with investigating accidents, fires, and crimes.
Participates with supervisor in budget preparation and development for organizational unit. Monitors and keeps track of expenditures for designated programs and projects. Researches and initiates purchase requisitions for unit. Monitors the work of contractors.
Approve payments. Supervises designated personnel. Prepares performance ratings and counsels/coaches employees for performance improvement. Recruits, selects, and trains designated staff. Assigns and schedules work, approves time cards, leave requests, accident/injury reports as required.
40 hours per week
Park Manager I – Northern Region
Maryland National Capital Park and Planning Commission
02.2016 - 12.2016
Identifies needs and develops park maintenance plans for grounds and facilities within a geographical area. Conducts park inspections to troubleshoot problems identified. Participates as part of team with architects, engineers, consultants, etc. for park development projects. Coordinates work of park maintenance crews both internally and externally to the organizational unit when necessary.
Works with and provides assistance to enterprise managers and other staff engaged in planning and implementing revenue producing programs. Develops programs in conjunction with enterprise staff such as boat rentals, etc. Recommends fees for programs, hours of operation, and staffing.
Conducts research to identify conservation programs to preserve and protect the park system, environment, and wildlife. Develops programs to achieve conservation goals.
Coordinates and works with Park Naturalists to develop, implement, and facilitate interpretive programs. Identifies program needs and secures resources. Participates in program implementation.
Develops special programs or projects (e.g., Harvest Festival, Adopt a Field, CDL training/coordination, etc.) for the community served or the department to meet identified needs or to resolve problems. Meets with community organizations, citizens, or other employees and supervisors to plan and develop program or project. Develops program or project as part of a team or as an individual.
Provides general assistance to park visitors. Takes reservations, (e.g., ballfields, picnic areas) and issues equipment (e.g., canoes, etc.). Collects fees. Enforces park rules. Assists proper authorities with investigating accidents, fires, and crimes.
Participates with supervisor in budget preparation and development for organizational unit. Monitors and keeps track of expenditures for designated programs and projects. Researches and initiates purchase requisitions for unit. Monitors the work of contractors. May approve payments. Supervises designated personnel. Prepares performance ratings and counsels/coaches employees for performance improvement. Recruits, selects, and trains designated staff. Assigns and schedules work, approves time cards, leave requests, accident/injury reports as required.
40 hours per week
Chief Ranger of Law Enforcement/Operations
Virginia Department of Conservation and Recreation
05.2008 - 01.2016
I received a law enforcement commission for the Commonwealth of Virginia after completing 22 weeks of training at Cardinal Criminal Justice Academy just before reporting for work with the Department of Conservation and Recreation at Sky Meadows State Park. I held the role as Chief Ranger of Operations and Law Enforcement who is responsible for, but not limited to; historic facilities maintenance (33 buildings, 1,800 acres, vehicles, preventive, equipment maintenance), law enforcement operations, resource management (trails maintenance, wildlife management, habitat management, resource protection), visitor safety, visitor services, water plant operations, volunteer supervision, inmate crew supervision, inventory management (building, vehicle tractor, equipment supplies, and tool organization), public relations, contact station operations, cash management, procurement supplies and equipment, construction
Supervision, training of areas of responsibility, routine maintenance and inspection, fuel and HVAC systems, vector control. Assist in maintaining an organized and comprehensive system providing accountability for all auditable park functions including revenue management, procurement, filing systems, law enforcement records, writing and implementing policy and procedures, coordinate and assist in the interpretation of the park’s resource management efforts and history to the public, correspondence, payroll management and maintenance records. Act as liaison with Department of Corrections command. Assist in developing budgets for and then manage to budget operational and law enforcement tasks. Implements General Obligation projects to include budget projection, budget management, and project management. Coordinate contract services and ensure quality control and proper procurement of such services. Supervise and manage 10 state employees.
40 hours per week
Lead Security Officer
Wackenhut Security
03.2007 - 03.2008
Lead security supervisor at Express Scripts Corp. HQ. St. Louis metropolitan security license with training with fire suppression systems, ASP baton, and OC spray. Experience in CCTV. Pro-Watch, and Gatekeeper computer programs. Proficient in procedure and report writing. Led a team of 5 security officers in daily assignments and report reviewing.
40 hours per week
Sergeant
US Army
01.2003 - 01.2007
Following basic training and Airborne School I reported to 1st Battalion, 3rd Infantry (The Old Guard) at Fort Myer, Virginia which was an active Infantry unit as well as the showpiece of the Army. Within two years I was promoted to a Non-Commissioned Officer leading a team of soldiers. In addition to continuous combat readiness training, I was involved in Spirit of America in 2003 -2006, where (TOG) shared the history of the Army to numerous cities around the east coast. I also conducted over 700 funerals in Arlington National Cemetery, 78 retirement ceremonies for senior enlisted as well as generals and above, 5 presidential cordons in Arlington National Cemetery and on the streets around the White House including the Presidential Inauguration and former President Ronald Reagan’s funeral procession.
60 hours per week
Maintenance
Lone Mountain Ranch
05.1999 - 09.2003
Assist in maintaining the grounds of a 400-acre Guest Ranch in Big Sky, Montana. Groundskeeping, Maintenance, Kids Counselor, trail maintenance and construction.
40 hours per week
Education
High School Diploma -
Triad High School
Troy, Illinois
01.1998
Bachelor of Science - Environmental Management, Natural Science
University of Maryland University College
Largo, Maryland
01.2015
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Operational efficiency
Decision-making
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Project management
Policies and procedures implementation
Performance monitoring
Employee motivation
Staff development
MS office
Goal setting
Strategic planning
Project leadership
Regulatory compliance
Certification
Certified Parks and Recreational Professional
Certified Landscape Professional
Registered Pesticide Technician
Timeline
Assistant Division Chief/Regional Operations Manager - Southern Region Parks
Maryland-National Capital Park and Planning Commission
01.2022 - Current
Area Recreation Program Manager/Assistant Division Chief – Enterprise Division
Maryland-National Capital Park and Planning Commission
12.2020 - 01.2022
Senior Manager – Southern Region Parks – Cabin John Management Area
Maryland National Capital Park and Planning Commission
12.2019 - 12.2020
Assistant Senior Manager – Southern Region Parks
Maryland National Capital Park and Planning Commission
12.2016 - 12.2019
Park Manager I – Northern Region
Maryland National Capital Park and Planning Commission
02.2016 - 12.2016
Chief Ranger of Law Enforcement/Operations
Virginia Department of Conservation and Recreation
05.2008 - 01.2016
Lead Security Officer
Wackenhut Security
03.2007 - 03.2008
Sergeant
US Army
01.2003 - 01.2007
Maintenance
Lone Mountain Ranch
05.1999 - 09.2003
Bachelor of Science - Environmental Management, Natural Science
Customer Service Representative Manager/Admin. Support at Maryland-National Capital Park & Planning CommissionCustomer Service Representative Manager/Admin. Support at Maryland-National Capital Park & Planning Commission
Administrative Assistant III at Maryland-National Capital Park And Planning CommissionAdministrative Assistant III at Maryland-National Capital Park And Planning Commission
Summer Intern for Collegiate Internship Program at Maryland-National Capital Park and Planning CommissionSummer Intern for Collegiate Internship Program at Maryland-National Capital Park and Planning Commission