Joel Lee

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call environments while maintaining quality service standards.
• Trained new staff on customer service protocols and company policies.
• Implemented process improvements to enhance response times and customer satisfaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Throughout my time with Pillar Realty I worked on complete home remodels, small home repairs, and all handyman related duties. Skills/duties performed regularly:

• Performed minor wall repair, and installed drywall.
• Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, and unclogging drains.
• Built and repaired decks, fences and sheds to improve overall appearance of homes.
• Installed cabinets and shelving units in homes and offices to provide additional space and organization.
• Removed and repaired carpet and wood flooring.
• Installed lighting fixtures to improve lighting.
• Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
• Assembled and installed new furniture for client's living room to improve comfort and and functionality.

• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
• Put together estimates, specifications and other project documents.
• Improved cost control through effective allocation of subcontractors and site resources.
• Reviewed project scope, required materials and labor pricing to develop competitive bids.
• Communicated daily with vendors to keep project fully operational.
• Consulted with clients to define objectives and develop scopes.
• Increased customer satisfaction ratings by resolving all issues professionally.
• Achieved optimization by analyzing material and labor costs.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Followed strict recipes and drink measurements to minimize product used.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.