JOELL ONDECK
Burkittsville
Summary
Delivered tailored support through personalized counseling and education, resulting in enhanced health outcomes for participants. Provided community outreach initiatives to increase awareness and create supportive environments for families.
Overview
14
14
years of professional experience
Work History
WIC Breastfeeding Peer Counselor
Virginia Department of Health
Staunton
05.2024 - 05.2026
- Completed WIC Breastfeeding Curriculum Level 1 & 2 Training.
- Provided education on breastfeeding benefits to mothers and families.
- Supported mothers in initiating and maintaining breastfeeding practices.
- Delivered one-on-one counseling sessions for personalized breastfeeding support.
- Advised mothers on proper techniques for expressing milk via hand expression or pumping devices.
- Identifies problems or potential problems necessitating referral to the nutritionist, or WIC Designated Breastfeeding Expert.
- Facilitated referrals to local community resources for additional support to other community resources as needed.
- Assisted with identifying barriers that could potentially prevent successful breastfeeding experiences.
- Observed mother-infant dyads during feeding sessions and provided feedback as needed.
- Provides anticipatory education about the normal course of breastfeeding.
- Plans and participates in community outreach events during Breastfeeding Awareness Month. Creates and maintains a breastfeeding-friendly environment.
- Organized community outreach events to promote breastfeeding awareness.
- Maintained logs of patient contacts and submitted monthly activity reports utilizing Crossroads system to track service delivery.
- Participated in ongoing professional development by reading research articles and attending webinars to enhance lactation knowledge.
- Mentored new peer counselors on best practices when providing counseling services.
Older Adult Protective Services Investigator
Blair Senior Services
Altoona
10.2023 - 03.2024
- Investigated reports of abuse, neglect, exploitation, and abandonment, identifying all abuse areas, assessing risk, safety, and capacity, conducting thorough investigations, and preparing detailed reports.
- Developed client-centered, solution-focused service plans prioritizing the least restrictive options for adult liberty.
- Position eliminated due to company restructuring.
Exam Accommodations Assistant
James Madison University
Harrisonburg
12.2022 - 08.2023
- Delivered customer service to students with accommodations in Testing Center, ensured a supportive testing environment.
- Assisted faculty and staff with administrative tasks and scheduling needs.
- Coordinated events and meetings, ensuring all logistics were handled effectively.
- Managed office supplies inventory and ordered necessary materials for daily operations.
Lead Dental Assistant
Shine Dental
Winchester
05.2016 - 05.2021
- Assisted dentist with patient procedures, scheduled appointments, managed patient relations, verified insurance, submitted claims, ordered supplies, maintained OSHA compliance, and trained new dental assistants on procedures and set-ups.
- Assisted dentists during procedures to ensure smooth workflow and patient comfort.
- Trained and supervised junior dental assistants in office protocols and patient care techniques.
- Managed patient records using electronic health record systems for accurate information tracking.
Activity Therapy Coordinator
Valley Health System
Winchester
12.2011 - 06.2013
- Coordinated and facilitated activity groups for mental health patients, promoting engagement and social interaction. Educated patients on exercise, nutrition, stress management, coping skills, and their impact on mental health.
- Coordinated therapy schedules for multiple departments within Valley Health System.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Managed patient intake processes and maintained accurate medical records in compliance.
Education
Dental Assistant - Certification
HAGERSTOWN COMMUNITY COLLEGE
Hagerstown, MD01-2016
BACHELOR OF SCIENCE - APPLIED BEHAVIORAL SCIENCES
Pennsylvania State University
Harrisburg, PA01-1999
Skills
- Breastfeeding education
- Community outreach
- Client relationship management
- Record keeping
- New counselor training
- Active listening
- Problem solving
- Time management
- Rapport building
- Cultural sensitivity
- Adaptability
- Team collaboration
- Interpersonal skills
- Confidentiality practices
- Patience and perseverance
Timeline
WIC Breastfeeding Peer Counselor
Virginia Department of Health
05.2024 - 05.2026
Older Adult Protective Services Investigator
Blair Senior Services
10.2023 - 03.2024
Exam Accommodations Assistant
James Madison University
12.2022 - 08.2023
Lead Dental Assistant
Shine Dental
05.2016 - 05.2021
Activity Therapy Coordinator
Valley Health System
12.2011 - 06.2013
Dental Assistant - Certification
HAGERSTOWN COMMUNITY COLLEGE
BACHELOR OF SCIENCE - APPLIED BEHAVIORAL SCIENCES
Pennsylvania State University