Johana Aguilera
Silver Spring
Summary
Dedicated cashier and server trainer with a strong work ethic and adaptability. Proven ability to resolve customer inquiries and train new team members effectively.
Detail-oriented individual known for exceptional customer service and adaptability in fast-paced environments. Committed to fostering a positive dining experience while training new staff and resolving customer issues efficiently.
Enthusiastic professional with a background in customer service and staff training. Recognized for building strong customer relationships and enhancing team performance through effective training and collaboration.
Overview
5
5
years of professional experience
Work History
Cashier/Hostess/Server Trainer
The Cheesecake Factory
Tyson's Corner, VA
06.2021 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and gift card transactions with accuracy.
- Provided exceptional customer service to enhance dining experience.
- Maintained cleanliness and organization of checkout area.
- Assisted in training new cashiers on procedures and best practices.
- Resolved customer inquiries and issues in a timely manner.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Processed various payment methods at the cash register, maintaining exceptional accuracy and efficiency in transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Assisted in training new team members on customer service protocols and software tools.
Education
High School Diploma -
Northwestern High School
Hyattsville, MDSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Payment processing
- Refunds and exchanges
- Product knowledge
- Staff training
- Order packaging
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Hostess/Server Trainer
The Cheesecake Factory
06.2021 - Current
High School Diploma -
Northwestern High School