JOHANA TEJADA
Annapolis
Summary
Bilingual professional with experience in higher education, excelling in customer support, creativity, empathy and communication. Proven ability to manage high call volumes while delivering exceptional service. Skilled in management, multitasking, problem solving and team collaboration, with a strong focus on creating impactful training programs and promoting resources effectively.
Overview
2026
2026
years of professional experience
Work History
Bilingual Agent
Anne Arundel Community College
Arnold
09.2024 - Current
- Assist students in English and Spanish on the phone and in chat to resolve inquiries and issues.
- Promote resources to students such as Tutoring, Advising, Career Center and Disability Support Services
- Assist with projects such as compiling a list of colleague screens used by the office, and college fair preparation.
- Deliver exceptional support during peak hours to manage high call volumes efficiently.
- Translate documents from Spanish to English and vice versa.
- Respond promptly to student emails in both languages while maintaining a friendly demeanor.
- Planned activities for the staff retreat.
Executive Manager: Head of Social Media and Marketing
Mount St. Mary's University Student Activities
- Responsible for management of social media platforms and creation of promotional material
- Capture content for live updates as well as recap and promotional material
- Creation of designs for staff shirts and logos for events
- Implement experiential marketing for events
- Time Management skills
Learning Services Intern
Mount St. Mary's University Office of Learning Services
- Front desk management and administrative tasks
- Curate training program for student workers for working with individuals with disabilities
- Interpersonal communication with individuals of various backgrounds
Sales Associate
Salty Paws
- Managed inventory
- Store management
- Interacted with customers and assisted in product selection
Education
Bachelor of Science - Psychology and Human Services
Mount St. Mary's University
Skills
- Management
- Created a training program for employees at the Office of Learning services
- Communication
- Collaborate with staff to curate event and marketing plans
- Call center experience
- Leadership
- Bilingual communication
- Customer support
- Social media management
- Time management
- Team collaboration
- Empathy and patience
- Telephone etiquette
- Active listening
- Ellucian Colleague
- Destiny One
- Microsoft Suite
Languages
English, Spanish
Languages
Spanish
Professional
English
Professional
Timeline
Bilingual Agent
Anne Arundel Community College
09.2024 - Current
Executive Manager: Head of Social Media and Marketing
Mount St. Mary's University Student Activities
Learning Services Intern
Mount St. Mary's University Office of Learning Services
Sales Associate
Salty Paws
Bachelor of Science - Psychology and Human Services
Mount St. Mary's University
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