Johanna Sarai Ceron Rivera
Lanham
Summary
Dynamic and results-driven professional with extensive experience in retail operations management at South Block and chipotle Proven expertise in staff training and development, enhancing customer satisfaction through effective communication. Skilled in money handling and project management, successfully optimizing store performance while fostering a positive team environment.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Manager's Assistant
Burger King
02.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Store Manager
South Block
03.2017 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Apprentice
Chipotle Grill
10.2013 - 03.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
Education
GED -
NORTH OF VIRGINIA COMUNITY COLLEGE
VIRGINIA11-2012
High School Diploma -
INSTITUTO TECNICO EXSAL
EL SALVADOR11-2009
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Retail operations management
- Project management abilities
- Google drive
- Project management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Manager's Assistant
Burger King
02.2022 - Current
Store Manager
South Block
03.2017 - 02.2022
Apprentice
Chipotle Grill
10.2013 - 03.2017
GED -
NORTH OF VIRGINIA COMUNITY COLLEGE
High School Diploma -
INSTITUTO TECNICO EXSAL
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