Johanna Janampa Estrada
Frederick
Summary
Enthusiastic Information Technology student with hands-on customer service experience. Strong communication, adaptability, and problem-solving skills contribute to efficient issue resolution. Quick learner of systems and technologies, proficient in utilizing digital tools in fast-paced environments. Ready to apply technical knowledge and enhance IT skills in an entry-level IT internship.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sephora at Kohl's
2023.10 - Current
- Exhibited profound expertise in beauty brands, product features, and benefits to effectively educate customers and stimulate sales.
- Managed inventory by monitoring stock levels, conducting regular audits, and placing orders to maintain product availability.
- Resolved customer complaints promptly and professionally, ensuring satisfaction for both the customer and the company.
- Utilized social media platforms, including Instagram and Facebook, to promote new arrivals and special promotions in the beauty department.
Systems Technician Assistant
Frederick Community College
2025.09 - 2026.05
- Monitored CCTV camera systems in various locations to enhance security.
- Edited and updated digital floor plans to maintain accurate infrastructure records
- Reported system irregularities for prompt troubleshooting and maintenance.
- Maintained documentation of maintenance and security checks for compliance records.
Victoria Secret Seasonal Associate
Victoria's Secret
2025.10 - 2026.01
- Collaborated with team members to create visually captivating merchandise displays, enhancing customer engagement and driving sales.
- Conducted regular stock checks, replenished shelves, and initiated orders.
- Effectively communicated promotions and discounts to customers at point of sale, improving customer awareness and satisfaction.
Cashier
ShopRite Supermarkets
2023.04 - 2023.08
- Executed cash register operations for cash, check, and credit card transactions, ensuring accuracy in every transaction.
- Adjusted work hours to meet business demands and took on extra shifts to accommodate business needs.
- Replenished inventory on shelves and arranged items for easy access as directed.
- Managed cash register functions, maintaining accurate transaction records and enhancing customer satisfaction.
Education
Associate's degree - IT Specialist
Frederick Community College
Frederick2026-12
High School Diploma - undefined
Mount Olive High School
Flanders, NJ2023-06
Skills
- Merchandising display
- Customer service
- Bilingual
- Sales techniques
- Organization and multitasking
- Adaptability
- Active listening
Languages
Spanish Fluent
Timeline
Victoria Secret Seasonal Associate
Victoria's Secret
2025.10 - 2026.01
Systems Technician Assistant
Frederick Community College
2025.09 - 2026.05
Beauty Advisor
Sephora at Kohl's
2023.10 - Current
Cashier
ShopRite Supermarkets
2023.04 - 2023.08
High School Diploma - undefined
Mount Olive High School
Associate's degree - IT Specialist
Frederick Community College