Summary
Overview
Work History
Education
Skills
Timeline
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John Coles

Manchester

Summary

Dynamic and results-driven professional with experience as an Upper Bay Technician at Jiffy Lube, excelling in preventive maintenance and customer service. Proven ability to enhance safety compliance and operational efficiency through effective problem-solving and organization. Skilled in multi-point inspections and fostering strong relationships with clients to ensure satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Upper Bay Technician

Jiffy Lube
01.2023 - Current
  • Kept shop areas neat, clean, and free of safety hazards.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Greeted customers and answered questions about oil changes and other services.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.

Head Paint Foreman

Maryland Department of Corrections
01.2019 - 01.2023
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Coordinated project workflows for departments.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Supervised ongoing daily production phases.

Education

CDL - CDL

CCBC
Dundalk, MD
04-2025

High School Diploma -

Albert Gallatin High School
Uniontown, Pa
05-1995

Skills

  • Organization
  • Coolant flushes
  • Multi-point inspection
  • Bay maintenance
  • Relationship building
  • Preventive Maintenance
  • Machine operation
  • Customer service
  • Problem-solving
  • Oil changes
  • Tire rotations
  • Fluid checks
  • Fuel injection servicing
  • Safety compliance

Timeline

Upper Bay Technician

Jiffy Lube
01.2023 - Current

Head Paint Foreman

Maryland Department of Corrections
01.2019 - 01.2023

CDL - CDL

CCBC

High School Diploma -

Albert Gallatin High School

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John Coles