John Cruz
Hyattsville
Summary
Dynamic Sales Associate with a proven track record at T-Mobile, excelling in upselling and building customer loyalty. Skilled in retail loss prevention and product recommendations, I effectively addressed customer needs and challenges, enhancing store performance and customer satisfaction. Committed to delivering exceptional service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
T-Mobile
09.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Home Depot
03.2022 - 03.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Maryland University Global Campus
MarylandSkills
- Upselling
- Retail loss prevention
- Promotional support
- Product recommendations
Accomplishments
- Exceeded monthly quota [number] times.
- Brought in [number] new customers.
- Design - Responsible for creative design for prominent [project].
- Increased productivity [number]% by implementing several process improvements.
- Business Development - Initiated two key partnerships which resulted in [X%] revenue growth.
- Project Development - Collaborated with team of [team] in the development of [project].
- Awarded “Employee of the Month” in [year].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Timeline
Sales Associate
T-Mobile
09.2023 - Current
Sales Associate
Home Depot
03.2022 - 03.2023
High School Diploma -
Maryland University Global Campus
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