Summary
Overview
Work History
Skills
Relationships
References
Timeline
Generic

John Desando

Frederick,MD

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

13
13
years of professional experience

Work History

Property Claims Adjuster

Liberty Mutual
06.2022 - Current
  • Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
  • Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
  • Evaluated original investigation reports and documents to resolve secondary concerns.

Sales Agent

Liberty Mutual Insurance
06.2020 - 06.2022
  • Licensed in property, casualty, and life insurance for multiple states
  • Worked leads provided as well as created a referral network with other professionals.

Sales and Marketing

Paul Davis Restoration and Remodeling
06.2014 - 04.2020
  • Performed tasks such as writing mitigation and repair estimates, and managing mitigation jobs.
  • Averaged $1.75M in sales per year during my sales and marketing role.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.

Crew Lead

Hahn Fence And Construction
04.2011 - 06.2014
  • Built decks, fences, and remodeled apartments
  • Remodeling apartments consisted of removing and replacing subfloors, cabinets, and plumbing.

Skills

  • CUSTOMER SERVICE ORIENTED
  • MANAGERIAL EXPERIENCE
  • SALES AND MARKETING
  • EFFICIENT COMPUTER SKILLS
  • FORMERLY IICRC CERTIFIED IN FIRE AND SMOKE RESTORATION

Relationships

  • MIKE KELLY JR., PROPERTY MANAGER, FREDERICK BUSINESS PROPERTIES
  • TERRY CROMWELL, PROPERTY MANAGER, IKO COMMUNITY MANAGEMENT
  • ROSE THOMAS, OWNER/PROPERTY MANAGER, PROPERTY MANAGEMENT PEOPLE

References

  • JESSE HAHN, OWNER, HAHN FENCE AND CONSTRUCTION, FREDERICK, MD, 301-788-7648
  • BROCK MERWIN, GENERAL MANAGER, PAUL DAVIS RESTORATION, GAITHERSBURG, MD, 301-252-1744
  • CASEY FRIEDBERG, SALES MANAGER, COMPARION INSURANCE AGENCY, FREDERICK, MD, 301-957-6175
  • GINA LAVOIE, TEAM MANAGER, LIBERTY MUTUAL INSURANCE, 774-419-6057

Timeline

Property Claims Adjuster

Liberty Mutual
06.2022 - Current

Sales Agent

Liberty Mutual Insurance
06.2020 - 06.2022

Sales and Marketing

Paul Davis Restoration and Remodeling
06.2014 - 04.2020

Crew Lead

Hahn Fence And Construction
04.2011 - 06.2014

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John Desando