John Fernandez
Towson
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
4
4
years of professional experience
Work History
Host
Cheesecake Factory
01.2023 - Current
- I greet guests, make sure they are told when they will be sat, and take them to their table
- I am sufficient with using host computer/information system
- I clean up bathrooms
- I take care of the basic needs of our guests
- Assisted in training new hosts on procedures and service standards.
- Managed reservations and waitlists, optimizing seating arrangements.
Sales Associate
J.Crew
01.2022 - 01.2023
- I have experience working the cash register and know how to handle both cash and card very well
- I learned to become very detail oriented and even created my own system in which to make shipping and processing more efficient.
Dog Handler
Best Friends Furever
Baltimore, MD
04.2022 - 09.2022
- Handled daily care and feeding of dogs, ensuring adherence to health protocols.
- Conducted behavior assessments to identify training needs for individual dogs.
- Assisted in organizing and leading group play sessions, promoting socialization among dogs.
- Maintained cleanliness and safety of kennel environment through regular inspections and cleaning routines.
Tutor
STAR
01.2018
- I helped children ages 10-15 work on their homework and school projects
- We helped organize activities and field trips for the children
- We helped the children with social interactions and dealing with the challenges that come with growing up.
Education
Bachelor of Arts - Psychology
Towson University
05-2027
Skills
- Creativity
- Empathy
- Collaboration and teamwork
- Work Ethic
- Detail-oriented
- Exceptional communication
- Guest relations
- Multitasking proficiency
Timeline
Host
Cheesecake Factory
01.2023 - Current
Dog Handler
Best Friends Furever
04.2022 - 09.2022
Sales Associate
J.Crew
01.2022 - 01.2023
Tutor
STAR
01.2018
Bachelor of Arts - Psychology
Towson University