John Shaw
Upper Marlboro
Summary
Security-cleared IT professional with over four years of hands-on experience supporting Department of Defense (DoD) systems, offering proven expertise in IT operations, help desk support, and incident response. Actively pursuing a Master’s in Cybersecurity with a strong foundation in DoD Information Assurance practices, Security Technical Implementation Guides (STIGs), and compliance under DoD 8570 (IAT Level II). Skilled in forensic analysis, threat mitigation, and ensuring the confidentiality, integrity, and availability of enterprise information systems. Top Secret/SCI eligibility and committed to protecting mission-critical systems in fast-paced, high-security environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Operations Specialist (Tier 2)
General Dynamics Information Technology
05.2024 - Current
- Support DoD environments by resolving IT incidents and requests via ServiceNow while ensuring compliance with security protocols
- Monitor system performance and report anomalies that could indicate security breaches or misconfigurations
- Collaborate with security teams to maintain required STIG compliance and escalate security issues appropriately
- Maintain accurate logs of activity and contribute to continuous improvement of security processes and customer satisfaction
Service Desk Agent
Insight Global
10.2023 - 05.2024
- I responded to user operational issues with desktop computers, laptops, and mobile electronic devices to help solve problems.
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Collaborated with internal partners to resolve user desktop and network issues effectively.
PC Technician
22nd Century Technologies
10.2022 - 10.2023
- Maintained office PCs, networks, and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Proved successful working within tight deadlines and a fast-paced environment.
Service Desk Technician
GCyber
11.2021 - 10.2022
- Company Overview: Defense Information Systems Agency (DISA JSP – NCR)
- Delivered Tier 1 support for secure DoD systems, handling hardware/software/network troubleshooting in classified environments
- Documented and escalated suspicious activities by DISA protocols, contributing to cyber incident response readiness
- Created knowledge base documentation to assist in proactive threat mitigation and user training on secure computing practices
- Defense Information Systems Agency (DISA JSP – NCR)
Education
Master of Science - Cybersecurity
Capitol Technology University
Laurel, MD05.2026
Bachelor of Science - Cybersecurity
Capitol Technology University
Laurel, MD05.2020
Skills
- Security Technical Implementation Guide (STIG) familiarity
- Incident Response & Forensics
- ServiceNow ITSM
- Network Protocols (TCP/IP)
- VPN
- VLAN
- Windows administration
- Linux administration
- Virtualization (VMware, VirtualBox)
- Active Directory management
- DoD systems experience (DISA JSP, secure environments)
Certification
- CompTIA Security+ CE (DoD 8570 IAT Level II Compliant)
- CompTIA A+
- Google IT Support Professional Certificate
- CISSP – Pending
- CompTIA CySA+
Cybersecurity Projects And Lab Work
- STIG Compliance Lab (Academic), Hardened Windows Server using DISA STIG checklists, performed baseline vulnerability scans and documented mitigation steps.
- Packet Analysis & Threat Detection, Used Wireshark to analyze malicious traffic patterns in a simulated intrusion detection scenario.
- Virtual SOC Analyst Lab, Simulated real-world alerts using open-source SIEM tools (e.g., Splunk, Security Onion).
Security Clearance
Active Secret Clearance (DoD)
Timeline
IT Operations Specialist (Tier 2)
General Dynamics Information Technology
05.2024 - Current
Service Desk Agent
Insight Global
10.2023 - 05.2024
PC Technician
22nd Century Technologies
10.2022 - 10.2023
Service Desk Technician
GCyber
11.2021 - 10.2022
Bachelor of Science - Cybersecurity
Capitol Technology University
Master of Science - Cybersecurity
Capitol Technology University
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