Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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John Stansfield

John Stansfield

Forest Hill

Summary

Dynamic telecommunications technician with a proven track record at Verizon, excelling in troubleshooting and system diagnostics. Recognized for enhancing customer satisfaction through effective communication and meticulous attention to detail. Adept at optimizing network performance and training team members, ensuring seamless operations and improved service delivery.

Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 40 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

41
41
years of professional experience

Work History

Headset Technician

Baltimore Ravens
01.2001 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Worked with diverse types of weather and ground conditions.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Liaised with internal departments to optimize productivity and efficiency.

Central Office Technician

Verizon
07.2000 - Current
  • Assisted in training junior technicians on proper maintenance techniques, fostering a skilled workforce within the team.
  • Completed acceptance testing on new equipment.
  • Observed safety protocols and security requirements.
  • Contributed to customer satisfaction by promptly addressing any reported issues related to central office equipment performance.
  • Performed [Number] installations of telecommunications equipment.
  • Maintained accurate records of all performed maintenance tasks, ensuring efficient operations and adherence to industry standards.
  • Stayed up-to-date with the latest industry trends and technologies to provide informed recommendations on equipment upgrades and replacements.
  • Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
  • Streamlined workflow processes by developing and implementing new procedures for equipment installation and repair.
  • Performed necessary software updates on central office systems, optimizing functionality while minimizing potential security risks.
  • Successfully installed new hardware as part of network expansion projects, contributing to increased coverage for clients.
  • Maintained strict adherence to company protocols and industry standards when working with sensitive customer data during equipment servicing.
  • Supported disaster recovery efforts by swiftly repairing damaged equipment following natural disasters or system failures.
  • Optimized network performance by conducting regular maintenance and troubleshooting on central office equipment.
  • Ensured compliance with safety regulations during all work activities, maintaining a safe working environment for both staff members and external contractors.
  • Recorded inventory counts of central office equipment.
  • Played an integral role in the successful completion of large-scale network migration projects, ensuring minimal impact on endusers.
  • Increased efficiency of diagnostic procedures through the implementation of advanced testing methodologies and tools.
  • Coordinated scheduling of routine maintenance tasks between multiple departments, ensuring minimal disruption to daily business operations.
  • Led initiatives aimed at decreasing energy consumption throughout the central office facility, resulting in lower operating costs.
  • Managed inventory levels of spare parts and supplies, reducing unnecessary downtime caused by insufficient resources when needed for repairs or replacements.
  • Reduced downtime by quickly identifying and resolving technical issues in a timely manner.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Enhanced system reliability with thorough inspections and preventive maintenance of switching, transmission, and power equipment.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Performed preventive maintenance of telecommunications equipment.
  • Researched and recommended network and data communications hardware and software.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Increased student participation via engaging lectures and assignments.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Optimized learning plans based on student performance and feedback.
  • Reviewed class and student records to identify improvement opportunities.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Mentored new teachers, sharing valuable insights and strategies for classroom success.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Implemented feedback system for students, leading to more personalized and effective instruction.
  • Enhanced curriculum development with incorporation of current events and real-world applications.
  • Enhanced student critical thinking skills through problem-based learning activities.
  • Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Developed and implemented classroom routines to address varying student needs.
  • Created and developed lesson plans to meet students' academic needs.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.

Firefighter/Emergency Medical Technician Basic

BEL Air Volunteer Fire Dept
03.1994 - Current
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
  • Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
  • Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
  • Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Improved public awareness and education on fire safety practices through community workshops and school programs.
  • Collaborated with law enforcement and other emergency services during large-scale emergencies for coordinated response efforts.
  • Enhanced community safety by conducting regular fire safety inspections and identifying potential hazards.
  • Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
  • Provided compassionate support to individuals and families affected by fire incidents, aiding in their recovery process.
  • Reduced property damage from fires with quick and strategic firefighting tactics.
  • Led team in high-risk rescues, safely evacuating individuals from hazardous environments.
  • Improved fire station operations and response strategies through regular review and process optimization.
  • Trained new recruits in fire suppression techniques, improving team efficiency and readiness.
  • Assisted in development of emergency response plans for local businesses, strengthening community preparedness.
  • Engaged in continuous professional development through advanced firefighting and rescue training courses.
  • Facilitated stress management workshops for fire department personnel, enhancing overall team resilience and mental health.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Responded to emergency calls and provided medical assistance to injured individuals.

Telecommunications Technician

Chesapeake Telephone Systems
07.1995 - 06.2000
  • Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.
  • Provided training to customers to enhance use and understanding of network systems.
  • Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
  • Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
  • Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and Voicemail systems
  • Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
  • Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Improved network performance by diagnosing and resolving complex telecommunications issues.
  • Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
  • Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
  • Implemented training programs to improve knowledge and skills of new technicians.
  • Maintained accurate records of maintenance activities to ensure compliance with industry standards.
  • Reduced response times to outages, coordinating with cross-functional teams for swift issue resolution.

Telecommunications Technician

AIM Telephones
01.1992 - 07.1995
  • Enhanced system performance with routine maintenance checks and timely repairs.
  • Reduced downtime, ensuring proper installation of telecommunication equipment in residential and commercial settings.
  • Delivered consistent high-quality work by adhering to established installation standards, guidelines, and procedures.
  • Achieved faster response times for service calls by thoroughly documenting all completed work orders for future reference.
  • Streamlined inventory management processes by accurately tracking tools, equipment, and supplies used during each job assignment.
  • Contributed to improved team morale and productivity through proactive collaboration efforts with colleagues on a regular basis.
  • Exceeded client expectations with meticulous attention to detail for seamless installations that minimized disruptions to daily operations.
  • Maintained up-to-date knowledge of industry trends, technologies, and best practices through ongoing professional development opportunities.
  • Developed strong client relationships by providing clear communication throughout the installation process and addressing concerns promptly.
  • Troubleshot complex technical issues quickly resulting in reduced downtime for customers.
  • Provided exceptional service for clients by effectively managing time and resources during installations.
  • Enabled smooth integration of new technology into existing systems by providing expert advice on compatibility issues and potential challenges.
  • Demonstrated adaptability when faced with unexpected situations or challenges, ensuring that projects were completed in a timely manner.
  • Improved customer satisfaction by efficiently installing and troubleshooting telecommunications systems.
  • Maximized system reliability by conducting thorough inspections of installed equipment.
  • Supported successful project completion with effective coordination of resources, including labor, materials, and equipment.
  • Ensured optimal network functionality with comprehensive testing, adjusting, and retesting procedures.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Performed quality assurance on systems to confirm optimal performance.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Installed and configured new devices and system components.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Performed preventive maintenance of telecommunications equipment.
  • Provided training to customers to enhance use and understanding of network systems.

Firefighter/Basic Emergency Medical Technician

Reisterstown Volunteer Fire
09.1989 - 03.1994
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.

Telecommunications Technician Apprentice

Sothern Phone Corp
08.1984 - 07.1992
  • Installed and configured new devices and system components.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Responded to service requests during and after business hours.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.

Education

High School Diploma -

Franklin High School
Reisterstown, MD
06-1983

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Troubleshooting
  • Power Tools and Equipment
  • Installation and repair
  • Maintenance and repairs
  • Quality control
  • Preventive Maintenance
  • Documentation and reporting
  • Equipment maintenance
  • Work Planning and Prioritization
  • Customer interaction
  • System troubleshooting
  • Repair services
  • Equipment Repair
  • Team Training
  • Relationship building
  • Safety Equipment
  • Product Inspections
  • Issue resolution
  • Tech-Savvy
  • Component replacement
  • Customer rapport
  • Instrument Calibration
  • Staff education and training
  • System diagnostics
  • System installation
  • Complex Repairs
  • Project management
  • System Tests
  • Computer-assisted diagnostics
  • Software configuration
  • User training
  • Plant operations support
  • Network administration
  • Software installation
  • System upgrades
  • User support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Headset Technician

Baltimore Ravens
01.2001 - Current

Central Office Technician

Verizon
07.2000 - Current

Telecommunications Technician

Chesapeake Telephone Systems
07.1995 - 06.2000

Firefighter/Emergency Medical Technician Basic

BEL Air Volunteer Fire Dept
03.1994 - Current

Telecommunications Technician

AIM Telephones
01.1992 - 07.1995

Firefighter/Basic Emergency Medical Technician

Reisterstown Volunteer Fire
09.1989 - 03.1994

Telecommunications Technician Apprentice

Sothern Phone Corp
08.1984 - 07.1992

High School Diploma -

Franklin High School

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John Stansfield