John Stephenson
Gilchrist
Summary
Accomplished Field Service Technician with a proven track record at Titan Machinery, enhancing system performance and customer satisfaction through expert diagnostic and repair skills. Excelled in fostering team growth and streamlining service processes. Renowned for problem-solving abilities and exceptional customer service, consistently exceeding expectations in the heavy equipment technician role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Service Technician/Shop Technician
Titan Machinery
06.2010 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Field Service Technician
Adobe Equipment Holdings
06.1999 - 06.2010
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Education
Associate of Applied Science - Air Frame And Power Plant
Colorado Aero Tech
Broomfield COHigh School Diploma -
Adams City High School
Commerce City CO05-1988
Skills
- Problem-solving
- Diagnostic and Repair Expertise
- Experienced with Software Tools
- Constructive Mindset
- On-Site Repairs
- Transmission Systems
- Customer Service Excellence
- Hydraulic System Optimization
- Technical troubleshooting
- Collaborative Teamwork
- Electrical Problem Solving
Certification
Electrical Vehicle Fundamentals Technician
G Series Wheel Loader Diagnostics
Wheel loader Professional Technician
Crawler Excavator Professional Technician
Loader Backhoe Professional Technician
After-treatment Systems Professional Technician
CXD Series Excavators
F Series Wheel Loaders
Alfa Series Skidsteer
B Series Skidsteer
Dozer Professional Technician
Mini Loader Professional Technician
Engines professional Technician
Timeline
Field Service Technician/Shop Technician
Titan Machinery
06.2010 - Current
Field Service Technician
Adobe Equipment Holdings
06.1999 - 06.2010
Associate of Applied Science - Air Frame And Power Plant
Colorado Aero Tech
High School Diploma -
Adams City High School
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