John Thomas
Crofton
Summary
Efficient and detail-oriented professional with 3 years of experience in customer-facing roles, utilizing skills in customer service, communication, and organizational skills. Works well in teams and has sufficient computer skills. Seeking a front desk assistant position where I can apply my skills and experience.
Overview
7
7
years of professional experience
Work History
Checkout Advocate
Target
03.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with team members to maintain a clean and organized checkout area.
- Utilized point-of-sale system proficiently for smooth transactions and accurate record-keeping purposes.
- Developed relationships with regular shoppers by remembering preferences, providing personalized recommendations, resulting in increased loyalty among clientele.
Cashier
Giant Food
05.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
MILB.TV Video Switcher
Bowie Baysox Baseball Club
04.2018 - 07.2019
- Created game day live stream MiLB.TV video content for the Minor League Baseball team Bowie Baysox, the Double-A affiliate of the Baltimore Orioles.
- Switched video inputs from in-stadium cameras.
- Determined shot-to-shot transition and digital effects needs.
- Entered the results of the actions of the game into the score bug program with runs, hits, errors, baserunners, pitch count and inning updates.
Education
Bachelor of Arts - Cinema And Media Studies
University of Maryland
College Park, MD12-2022
Skills
- Customer service
- Data entry
- Computer skills
- Team Bonding
- Critical Thinking
- Strong Problem Solver
- Microsoft Office Suite
- Active Listening
- Verbal and Written Communication
- Detail-Oriented
- Professional and Mature
- Dedicated Team Player
Accomplishments
- Coached six new employees.
- Managed 14 registers at once at self-checkout lanes.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Checkout Advocate
Target
03.2023 - Current
Cashier
Giant Food
05.2022 - 06.2023
MILB.TV Video Switcher
Bowie Baysox Baseball Club
04.2018 - 07.2019
Bachelor of Arts - Cinema And Media Studies
University of Maryland
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