John Valdivia
Student Of Business Administration
Gaithersburg
Summary
Dynamic manager with a proven track record at SleepBox Viru Viru, where I led initiatives to improve customer satisfaction and resolve internal conflicts effectively. My focus on good communication with customers has been key to fostering strong and lasting relationships. I am proficient in operations management and team leadership, excelling in strategic planning and performance management, which has led to significant improvement in service quality.
Overview
2
2
years of professional experience
Work History
Manager
SleepBox Viru Viru
01.2022 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Gloria Private Educational Unit
Santa Cruz - Bolivia 05.2001 -
BBA - Business Administration
Domingo Savio Private University
Santa Cruz - Bolivia 05.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Customer Engagement
Team Collaboration
Customer Relationship Management
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Manager
SleepBox Viru Viru
01.2022 - 07.2024
High School Diploma -
Gloria Private Educational Unit
05.2001 -
BBA - Business Administration
Domingo Savio Private University
05.2001 -
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