Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
John Wertz, Jr.

John Wertz, Jr.

Cumberland

Summary

Dynamic professional with extensive experience at Pepsi Cola, excelling in customer relations and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in equipment operation and maintaining a calm demeanor under pressure, consistently achieving performance targets while fostering a collaborative team environment.


Skilled individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making

meaningful contributions and advancing organizational goals.


Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience
1
1
Certification

Work History

BCR LF

Pepsi Cola
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

PES Technician

Pepsi Cola
04.2015 - 09.2023
  • Developed strong relationships with customers by establishing trust through transparent communication.
  • Skilled in utilizing a variety of tools and equipment.
  • Improved company reputation by promptly addressing customer concerns and resolving issues effectively.
  • Efficiently managed daily schedules by prioritizing tasks based on urgency and location proximity, optimizing time utilization during service calls.
  • Responded to customer phone calls and emails quickly to maximize service.

Warehouse Person /Warehouse Loader

Pepsi Cola
06.2009 - 04.2015
  • Assisted in training new warehouse staff, sharing best practices, and fostering a positive work culture.
  • Streamlined order processing by optimizing picking and packing procedures.
  • Reduced order errors with meticulous attention to detail during the picking process.
  • Assisted in maintaining a clean and organized warehouse, promoting a safe work environment.
  • Operated equipment while observing standard safety procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Consistently met performance targets for speed, accuracy, and quality.

Merchandiser

Pepsi Cola
05.2004 - 06.2009
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Improved product visibility by strategically organizing merchandise on showroom floors.
  • Utilized paper, fabric and props to create displays.

Fork Lift Loader

Pitt Ohio Express
10.2003 - 08.2006
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
  • Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
  • Collaborated with team members to maintain efficient workflow.
  • Helped train new employees in safe practices and warehouse procedures.

Sales Representative

GameStop
11.2004 - 01.2006
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

High School Diploma -

Fort Hill High School
Cumberland, MD
05-2003

Skills

  • Customer Relations
  • Inventory management
  • Equipment operation
  • Problem solving
  • Attention to detail
  • Adaptability
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Decision-making

Accomplishments

  • CDL-Class A License
  • HVAC Refrigeration Liscensed
  • Highly trained PES employee
  • "Best of the Best" warehouse Rewards for two consecutive years
  • supported Maryland north to rank top 10 for two consecutive years.
  • Improved Sales over 10% in first year as a BCR.

Certification

  • Forklift Certification
  • CDL- Class A
  • HVAC Refrigeration

Interests

I have Coached sports for 20 years Including wrestling and Football I am currently assistant head coach for wrestling at our local High-school During my time coaching we have compiled numerous football championships wins and several state champion wrestlers


I also enjoy mountain bike riding and Bmx racing If im not coaching or riding I am spending time with my family/friends and always organizing the next event to keep a closer relationship


I like to jump into new things and test my skills in everything i do Most recently i took a project on flipping a house with no outside help the task was to do all the work and market / sell on my own the project was a huge success !

Timeline

BCR LF

Pepsi Cola
09.2023 - Current

PES Technician

Pepsi Cola
04.2015 - 09.2023

Warehouse Person /Warehouse Loader

Pepsi Cola
06.2009 - 04.2015

Sales Representative

GameStop
11.2004 - 01.2006

Merchandiser

Pepsi Cola
05.2004 - 06.2009

Fork Lift Loader

Pitt Ohio Express
10.2003 - 08.2006

High School Diploma -

Fort Hill High School

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John Wertz, Jr.