John Bryce Thomas
Kensington
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Golf industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Ace Hardware
11.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided Sharpening services for customers. i.e Lawnmower Blades/Loppers /Hand pruners.
- Proficient in Key Smart Program/ Programing for Car key fobs and Lazer Cut Keys.
Customer Service Representative
Blue Mash Golf Club
03.2010 - 10.2019
- Responded to customer requests for services and company information
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Opened and closed store independently when needed
- Skilled using cash register including processing sales discounts and refunds
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained organized checkout area and swept floors and emptied trash cans
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events
- Issued tickets to customers and collected payment and fees for desired services
- Oversaw maintenance and operation of Golf Carts, Driving Range] equipment, maintaining safety, cleanliness and operational efficiency
- Monitored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
- Head Instructor at Junior Golf Camp 2012-2019
- Worked with Players on Golf Swing and Mental approach.
Customer Service Specialist
Callaway Golf Co
03.2011 - 09.2019
- Educated customers on promotions to enhance sales
- Attracted potential customers by answering Golf Club questions and suggesting information about other products and services
- Proficient in Trackman Radar Technology
- Recommended new Callaway Golf products buy educating customers what is most appropriate based upon ability level
- Enhanced customer satisfaction ratings by resolving technical questions
- Identified customer issues with products or services, investigated causes, and initiated resolutions
- Educated customers about [Product or Service] options and processed purchases
Customer Service Associate
Washington Golf Center
10.2000 - 01.2010
- Maintained organized, presentable merchandise to drive continuous sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Tracked stock using company inventory management software
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Educated customers on promotions to enhance sales
- Processed product returns and assisted customers with other selections
Food Service Worker
Philadelpha Mikes
01.1996 - 01.1999
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Delivery Driver
Education
High School Diploma -
Bethesda-Chevy Chase High School
Bethesda, MD06.1996
Automotive Mechanics
Montgomery College
Rockville, MDSkills
- Sale expertise
- Receiving support
- Product knowledge
- Staff leadership
- Sales techniques
- Maintenance
- Customer service
- Customer relations
Websites
Tournament Angler and passionate Fisherman
Dedicated to getting youth off of video games and introducing Kids to the sport of Bass Fishing.
Member of FOBA Bass fishing Club.
Timeline
Customer Service Representative
Ace Hardware
11.2019 - Current
Customer Service Specialist
Callaway Golf Co
03.2011 - 09.2019
Customer Service Representative
Blue Mash Golf Club
03.2010 - 10.2019
Customer Service Associate
Washington Golf Center
10.2000 - 01.2010
Food Service Worker
Philadelpha Mikes
01.1996 - 01.1999
High School Diploma -
Bethesda-Chevy Chase High School
Automotive Mechanics
Montgomery College
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