Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
6
6
years of professional experience
Work History
Bar Manager
Motte
Baltimore
05.2025 - Current
Managed daily bar operations and staff scheduling effectively.
Trained new bartenders on drink preparation and customer service standards.
Oversaw inventory management, including ordering and stock control.
Developed cocktail menus reflecting seasonal trends and customer preferences.
Resolved customer complaints promptly to maintain satisfaction levels.
Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Monitored patron alcohol consumption to encourage safety.
Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Created promotional materials such as flyers or posters to advertise specials or upcoming events.
Bartender
Rye
Baltimore
02.2024 - Current
Crafted innovative cocktails using fresh ingredients and unique flavor combinations.
Engaged with customers to provide personalized drink recommendations and excellent service.
Implemented new mixology techniques to enhance the overall guest experience at events.
Maintained an organized and clean bar area.
Managed opening, closing duties including setting up, breaking down the bar area.
Greeted customers and provided excellent customer service.
Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
Created seasonal drinks for special occasions.
Crafted in-house made syrups, tinctures, and specialty bar ingredients.
Restaurant Worker
Slainte Irish Pub and Restaurant
Baltimore
03.2024 - 06.2025
Provided excellent customer service and addressed guest inquiries promptly.
Maintained cleanliness of dining area, including tables and floors.
Assisted team members during busy shifts to ensure smooth operations.
Kept work area clean and organized throughout shift.
Inspected dining room areas for cleanliness including wiping down tables, chairs, windowsills, counters, shelves.
Processed takeout orders correctly while providing accurate information about the order status.
Checked with customers to ensure that they are enjoying their meals and took action to correct any problems or concerns.
Stocked serving stations with napkins, silverware, and condiments, ensuring that all items were properly cleaned and sanitized before use.
Server
Duck Duck Goose
Baltimore
08.2021 - 06.2024
Provided exceptional customer service to enhance guest dining experiences.
Processed payments using point-of-sale systems with attention to detail.
Handled customer inquiries and resolved issues promptly and professionally.
Provided excellent customer service to ensure satisfaction.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Took orders from customers accurately and in a timely manner.
Operated POS terminals to input orders, split bills, and calculate totals.
Greeted customers, answered questions, and recommended specials to increase profits.
Bartender
Fells Point Tavern
Baltimore
01.2022 - 01.2024
Mixed cocktails and beverages for diverse clientele at a bustling tavern.
Maintained cleanliness and organization of the bar area throughout shifts.
Managed cash register and processed payments efficiently during peak hours.
Assisted in training new bartenders on drink recipes and customer interaction.
Enforced responsible alcohol service policies to promote guest safety and satisfaction.
Performed opening and closing duties including restocking supplies.
Developed good working relationships with fellow employees through effective communication.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Barback
Koopers
Baltimore
03.2020 - 07.2021
Assisted bartenders by preparing garnishes and restocking supplies.
Organized inventory and ensured proper storage of liquor and mixers.
Learned safety protocols for handling glassware and cleaning chemicals.
Assisted in setting up and breaking down bar for special events or promotions.
Assisted bartenders by stocking beer, wine, liquor, and other bar items.