Summary
Overview
Work History
Education
Skills
Timeline
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Johnathan Cross

Manchester

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Inventory Associate

MyBondLLC
Manchester
06.2023 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Checked expiration dates on perishable items and removed outdated stock from the shelves.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Stamped price tags on merchandise, referring to official price lists.
  • Created reports to track inventory movements and discrepancies between physical counts and system records.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.

Kitchen Team Member

Roy Rogers Franchise Company
Westminster
07.2022 - 04.2023
  • Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Maintained safe food handling practices to prevent contamination.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Followed all health department guidelines for safe food handling practices.

Customer Service Representative

Weis Markets Inc
Elkridge
01.2022 - 07.2022
  • Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Identified needs of customers promptly and efficiently.

Education

Some College (No Degree) - Business Communication

Chadron State College
Chadron, NE

Skills

  • Team collaboration
  • Effective communication
  • Customer service
  • Sales support
  • Vendor relations
  • Visual merchandising
  • Interdisciplinary communication

Timeline

Inventory Associate

MyBondLLC
06.2023 - Current

Kitchen Team Member

Roy Rogers Franchise Company
07.2022 - 04.2023

Customer Service Representative

Weis Markets Inc
01.2022 - 07.2022

Some College (No Degree) - Business Communication

Chadron State College

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Johnathan Cross