JOHN REY VILLAHERMOSA
Baltimore
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dynamic professional with a proven track record at Ginebra San Miguel Corp., excelling in problem-solving and effective communication. Spearheaded marketing initiatives, enhancing brand recognition, and led sales teams to surpass targets through strategic planning and teamwork. Demonstrates attention to detail and analytical thinking, achieving significant performance improvements and client satisfaction.
Overview
32
32
years of professional experience
Work History
Ride Share Operator
Lyft
05.2020 - Current
- Maintained a safe and efficient road travels by enforcing strict adherence to safety driving and traffic guidelines and protocols.
Operations Assistant
Peercee's Indian Cuisine
02.2009 - 03.2020
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department - including owner's other ventures - operations with effective workflow coordination.
- Assisted Company Owner with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces, including construction, for maximum functionality and ease of use.
Dining Crew
Johns Hopkins University
08.2008 - 03.2009
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
Property Supervisor
AMI Real Estate
08.2002 - 06.2008
- Coordinated with City Health Dept. Inspector, and City Building Inspector ensuring building code compliance.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated with landlord regarding building and tenant issues.
- Followed up on delinquent tenants and coordinated collection procedures.
Marketing Supervisor
Ginebra San Miguel Corp., Formerly La Tondena, Inc
03.2000 - 06.2002
- Developed and implemented promotional activities resulting in brand recognition and sales production.
- Oversaw strong brand presence around retail and wholesale arena.
- Leveraged marketing tools to effectively segment target audiences based on demographics or behavior patterns for optimized targeting in campaigns.
- Cultivated strong relationships with key stakeholders across departments, ensuring full alignment on business objectives and seamless execution of strategic marketing initiatives.
- Enhanced marketing campaign performance by streamlining operations and implementing effective strategies.
- Initiated partnerships with external agencies and third-party vendors for specialized marketing services, expanding the company''s resources and capabilities.
- Championed organization-wide adoption of a project management tool to enhance collaboration, productivity and transparency for all marketing initiatives.
Sales Supervisor
Ginebra San Miguel Corp., Formerly La Tondena, Inc
04.1996 - 03.2000
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Sales Representative
Dranix Distributors Inc. - Cebu
08.1993 - 03.1996
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
Bachelor of Science - Industrial Engineering
University of San Jose-Recoletos
Cebu City, Philippines06-1993
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
- Valid Driver's license
- Effective communication
- Quality assurance
- Hand-eye coordination
- Data entry
- Analytical thinking
- Issue resolution
Languages
Filipino
Native or Bilingual
Timeline
Ride Share Operator
Lyft
05.2020 - Current
Operations Assistant
Peercee's Indian Cuisine
02.2009 - 03.2020
Dining Crew
Johns Hopkins University
08.2008 - 03.2009
Property Supervisor
AMI Real Estate
08.2002 - 06.2008
Marketing Supervisor
Ginebra San Miguel Corp., Formerly La Tondena, Inc
03.2000 - 06.2002
Sales Supervisor
Ginebra San Miguel Corp., Formerly La Tondena, Inc
04.1996 - 03.2000
Sales Representative
Dranix Distributors Inc. - Cebu
08.1993 - 03.1996
Bachelor of Science - Industrial Engineering
University of San Jose-Recoletos
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