Results-driven Lead Technician with extensive experience managing restoration projects. Proven track record in safety compliance and team leadership, ensuring high-quality outcomes and client satisfaction.
Overview
19
19
years of professional experience
Work History
Lead Technician
Service Master Restore & Cleanup
Capitol Heights
04.2011 - Current
Managed restoration projects from start to finish ensuring compliance with safety standards.
Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
Trained and mentored junior technicians on equipment operation and procedures.
Coordinated with clients to assess damages and outline restoration plans.
Conducted regular inspections to identify potential issues in restoration processes.
Collaborated with insurance adjusters for accurate claim processing and documentation.
Analyzed customer requirements to determine appropriate solutions.
Junior Technician
Servpro of Bethesda/Potomac/Washington DC
Lanham
02.2008 - 03.2011
Operated specialized equipment for water extraction and drying processes.
Assisted in mold remediation projects following safety protocols and guidelines.
Conducted water damage assessments for residential and commercial properties.
Collaborated with team members to maintain high standards of cleanliness and organization.
Participated in training sessions to enhance skills in restoration techniques and safety practices.
Provided assistance to senior technicians during projects.