Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joi Leonard

Columbia

Summary

Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Delivery Driver

Amazon
05.2021 - Current
  • Obtain and adhere to detailed daily route schedules provided by the dispatch.
  • Ensure correct items were loaded onto the vehicle by comparing them to shipping documents.
  • Manage inventory levels during deliveries by verifying load counts against shipping manifests.
  • Group and routed deliveries according to designated areas to maintain efficient delivery times.
  • Communicate delays to customers, minimizing inbound call volume.

Courier

Instacart
05.2021 - Current
  • Ensure high standards of customer satisfaction.
  • Handles groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
  • Maintain positive relationships with grocery store personnel by being consistently professional and friendly.
  • Compile and analyze client feedback to identify trends and areas for service enhancement.
  • Use of excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Delivery Driver

Walmart/DDI
05.2021 - Current
  • Load, secure, and unload cargo in a safe and timely manner.
  • Communicate regularly with dispatch regarding any delays or issues encountered on routes.
  • Handle customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Verifies deliveries against shipping instructions before delivering to customers.
  • Responds promptly to customer inquiries regarding the status of their orders over the app or via text.

Medical Secretary/Office Manager

New England Physical Therapy Plus
11.2008 - 03.2013
  • Managed daily calendars for multiple providers, setting up appointments as needed.
  • Assisted with medical billing processes such as coding and entering charges into the system.
  • Ensured HIPAA compliance was maintained throughout the practice by following protocols.
  • Discussed patient balances and collect copayments/balances
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Kept physical therapist, assistants, and any other related staff abreast of scheduling, patient details, and potential service delays.
  • Maintained patient accounts by verifying insurance information and coordinating with relevant staff members for payment and referral requirements.

Medical Administrative Assistant

St. Elizabeth Medical Center
06.2006 - 09.2007
  • Entered patient demographic information into the Electronic Health Records system.
  • Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
  • Submitted claims to insurance companies electronically.
  • Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.

Call Center Customer Service Representative

Lightbridge Communications
02.2004 - 06.2006
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Certificate - Pharmacy Technician

Stepful
Columbia, MD

GED -

Howard Community College
Columbia, MD
05-2024

Medical Billing And Coding - Medical Administration

Bryman Institute-Corinthian Colleges
Brighton, MA
05-2006

Skills

  • Critical Thinking skilla
  • Inventory Management
  • Data Entry
  • Clinical and Administrative Support
  • Experienced High Mileage Route Driver
  • Load/Unload

References

References available upon request.

Timeline

Delivery Driver

Amazon
05.2021 - Current

Courier

Instacart
05.2021 - Current

Delivery Driver

Walmart/DDI
05.2021 - Current

Medical Secretary/Office Manager

New England Physical Therapy Plus
11.2008 - 03.2013

Medical Administrative Assistant

St. Elizabeth Medical Center
06.2006 - 09.2007

Call Center Customer Service Representative

Lightbridge Communications
02.2004 - 06.2006

Certificate - Pharmacy Technician

Stepful

GED -

Howard Community College

Medical Billing And Coding - Medical Administration

Bryman Institute-Corinthian Colleges

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Joi Leonard