Jonathan Bautz

Lead daily operations of a high-volume retail location including staffing, merchandising execution, inventory management, and customer service delivery.
Supervise, coach, and develop store associates to maintain strong performance standards and reinforce CVS customer service culture.
Implement operational improvement plans to increase efficiency, productivity, and store performance.
Manage merchandising resets, promotional displays, and seasonal product placement to maximize visibility and sales.
Oversee store security and loss prevention procedures including cash audits, register verification, alarm systems, and asset protection programs.
Handle customer escalations and service issues while maintaining a positive and professional shopping environment.
Ensure strict compliance with company policies, pharmacy confidentiality requirements, and Maryland retail regulations.

Directed all store operations including staffing, inventory control, merchandising strategy, financial reporting, and customer service standards.
Recruited, trained, and mentored employees to improve productivity, engagement, and operational consistency.
Managed scheduling, payroll oversight, and performance evaluations for store team members.
Monitored sales trends and inventory levels to maintain profitability and prevent stock shortages or excess inventory.
Executed company merchandising programs and promotional campaigns to increase store traffic and revenue.
Maintained compliance with retail and pharmacy operational policies while ensuring a safe, organized store environment.
Resolved customer service concerns and strengthened customer loyalty through proactive service recovery.

Managed all aspects of store operations including staffing, product inventory, merchandising strategy, and financial performance.
Led hiring, onboarding, and development of team members to maintain high levels of customer service and operational efficiency.
Maintained product inventory levels through strategic ordering, stock management, and supplier coordination.
Implemented merchandising plans and promotional campaigns to support seasonal demand and drive sales growth.
Maintained strict safety standards and regulatory compliance within the retail environment.
Built strong customer relationships by providing product expertise and solutions tailored to customer needs.