JONATHAN BURDETTE
Alcohol Drug Trainee
Gaithersburg
Summary
Addiction counseling professional with comprehensive background in guiding individuals through recovery. Proven ability to develop personalized treatment plans and maintain compassionate approach. Strong focus on team collaboration and achieving results, with adaptability to changing needs and reliable nature. Expertise includes motivational interviewing and crisis intervention, valued for empathetic and patient-centered care.
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably as a General Manager at Hard Times Cafe. Proven track record in enhancing guest satisfaction and boosting team performance through effective communication and strategic problem-solving. Highly reliable with strong multitasking abilities, consistently driving operational efficiency and revenue growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bartender
Mortons Steakhouse
02.2014 - Current
- Developed strong working relationships with guests and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean at all times.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting guests as they arrived at the bar and making recommendations based on their preferences.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high guest volumes during special events, nights, and weekends.
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area.
General Manager
Hard Times Cafe
03.2002 - 05.2015
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Bachelor of Arts (B.A.) - Psychology Candidate
University of Maryland Global Campus
Adelphi05-2026
Associate in Arts (A.A.) - Human Services
Community College Baltimore College
Baltimore05-2026
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Outgoing personality
- Patience and tolerance
- Handling difficult customers
- Assessment skills
- Self-awareness
- Treatment Planning
- Empathetic and compassionate
- Meeting the client where they are
- Client advocacy
Certification
Alcohol Drug Trainee
Awards & Honors
Dean's List
Timeline
Bartender
Mortons Steakhouse
02.2014 - Current
General Manager
Hard Times Cafe
03.2002 - 05.2015
Associate in Arts (A.A.) - Human Services
Community College Baltimore College
Bachelor of Arts (B.A.) - Psychology Candidate
University of Maryland Global Campus