Jonathan Cao
Rockville
Summary
Dynamic and dedicated professional with a strong background in customer service at Bubbles&Tea and Kung Fu Tea. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and team collaboration, consistently ensuring smooth operations and training new staff to uphold high service standards.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Cashier/Bobarista
Bubbles&Tea
07.2024 - Current
- Processed customer transactions efficiently using POS system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
Volunteer
MoCoReview
09.2022 - 05.2024
- Managed social media platforms, increasing audience interaction and visibility of initiatives.
- Collaborated with team members to organize events, ensuring smooth execution and participant satisfaction.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Cashier/Bobarista
Kung Fu Tea
01.2023 - 01.2024
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers on menu offerings, promoting upselling opportunities effectively.
- Handled cash accurately, balancing registers at the end of shifts with attention to detail.
- Supported training of new staff in operational procedures and customer service best practices.
Education
High School Diploma -
Thomas S. Wootton High School
RockvilleBachelor of Arts - Business Technology Administration
University of Maryland, Baltimore County
Baltimore, MD05-2029
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Decision making aptitude
- Reports and documents
Accomplishments
- Trained and mentored 5+ employees.
- Promoted to Shift Leader after only 6 months for exceptional performance.
- Documented and resolved the lack of management which led to new leaders and acknowledgement.
Languages
Chinese (Mandarin)
Full Professional
Timeline
Cashier/Bobarista
Bubbles&Tea
07.2024 - Current
Cashier/Bobarista
Kung Fu Tea
01.2023 - 01.2024
Volunteer
MoCoReview
09.2022 - 05.2024
High School Diploma -
Thomas S. Wootton High School
Bachelor of Arts - Business Technology Administration
University of Maryland, Baltimore County