Jonathan Garcia
Annapolis
Summary
Dynamic supervisor with proven leadership at Flagship Carwash, enhancing team productivity and customer satisfaction. Skilled in training and mentoring, I successfully contributed to record-breaking sales while implementing efficient workflows. Committed to exceptional customer service and effective communication, I foster a positive environment that drives results and retention.
Overview
2
2
years of professional experience
Work History
Supervisor
Flagship Carwash
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained continuity of store's salesforce and aided in growth of monthly membership sales and retention. Partook in setting store record for single-day sales along with existing sales team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Courtesy Clerk
Harris Teeter
03.2023 - 08.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
High School Diploma -
Northern High School
Owings, MD06-2023
Skills
- Training and Mentoring
- Goal Oriented
- Staff Management
- Customer Service
- Processes and Procedures
- Verbal and Written Communication
Languages
English
Timeline
Supervisor
Flagship Carwash
09.2023 - Current
Courtesy Clerk
Harris Teeter
03.2023 - 08.2023
High School Diploma -
Northern High School
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