Jonathan Ramirez
Gaithersburg
Summary
Dynamic Vehicle Operator with a proven track record at Metro Access, excelling in defensive driving and punctuality. Recognized for enhancing passenger satisfaction through effective communication and meticulous vehicle maintenance. Committed to safety and compliance, ensuring timely arrivals while fostering a supportive environment for passengers with disabilities.
Overview
15
15
years of professional experience
Work History
Vehicle Operator
Metro Access
03.2025 - Current
- Operated and navigated vehicles safely, ensuring timely arrivals for passengers.
- Assisted passengers with disabilities, providing necessary support during boarding and disembarking.
- Conducted routine vehicle inspections to maintain safety standards and compliance.
- Communicated effectively with dispatch regarding route changes and passenger needs.
- Followed established safety protocols to minimize risks during transit operations.
- Maintained accurate records of trip logs, mileage reports, and incident reports for management review.
- Drove safely in various weather and road conditions to avoid accidents.
Plumber
Parker Pearce Service Experts
04.2024 - 03.2025
- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Diagnosed plumbing issues using advanced troubleshooting techniques and tools, improving system efficiency.
- Collaborated with team members to execute residential and commercial plumbing projects on schedule.
- Assisted in maintaining inventory of plumbing supplies, streamlining ordering processes for timely project completion.
- Selected type and size of piping required for each project.
- Offered guidance and training to junior team members.
- Eliminated risks by correctly identifying potential safety hazards.
Apprentice Plumber
Boothe's Heating, Air, Plumbing, Drains and Electrical
01.2024 - 03.2024
- Installed and repaired plumbing fixtures, ensuring compliance with safety standards.
- Assisted senior plumbers in diagnosing and troubleshooting plumbing systems.
- Maintained tools and equipment, ensuring readiness for daily tasks.
- Collaborated with team members to complete projects efficiently and on schedule.
- Learned plumbing codes and regulations, applying knowledge to daily tasks effectively.
- Documented service reports accurately, contributing to project tracking and future planning.
Plumber
Micheal & Son
02.2023 - 02.2024
- Measured, threaded, and cut materials to correct angles.
- Complied with state plumbing codes throughout duration of each project.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Filled pipe systems with water and air to determine location of leaks.
- Streamlined inventory management, ensuring proper tools and materials were readily available for each job.
Sales Consultant
CarMax
08.2021 - 02.2023
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Conducted market research to identify new sales opportunities and trends.
- Delivered product presentations that effectively communicated value propositions.
- Collaborated with team members to create tailored solutions for client needs.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
Service Writer
Nissan of Richmond
03.2020 - 09.2021
- Managed customer inquiries and service requests, ensuring prompt and accurate communication.
- Coordinated service appointments, optimizing technician schedules to enhance workflow efficiency.
- Collaborated with service team to resolve customer issues, improving overall satisfaction levels.
- Developed detailed service estimates and repair orders, ensuring transparency in pricing for customers.
- Maintained up-to-date knowledge of automotive technology trends to provide informed recommendations to customers.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Consulted with customers to assess service requirements and produce accurate orders.
TSA Agent
Dulles International Airport
02.2021 - 08.2021
- Conducted security screenings of passengers and baggage to ensure compliance with safety regulations.
- Monitored checkpoint operations, maintaining efficient flow while enforcing TSA protocols.
- Assisted in training new agents on screening procedures and customer service standards.
- Collaborated with team members to resolve security alarms and identify potential threats.
- Reported suspicious activities or items to law enforcement for further investigation.
- Led informative presentations to educate travelers about TSA policies and requirements prior to screenings.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
Lead Bartender
Red Lobster
05.2011 - 10.2019
- Led bar staff in delivering exceptional customer service and maintaining high standards of beverage quality.
- Trained and mentored new bartenders, enhancing team performance and service efficiency.
- Developed innovative cocktail recipes, contributing to menu diversification and customer satisfaction.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Westlake High School
Waldorf, MDNo Degree - Computer Science
University of Maryland University College
College Park, MDSkills
- Punctuality
- Defensive driving
- Traffic laws adherence
- Maintenance
- Plumbing repairs
- Piping installation
- Drainage systems repair
- Passenger screening
- Public safety awareness
- Passport checks
- Stress tolerance
- Self-defense training
- Threat management
- X-ray machine operation
- CRM proficiency
- Time management
- Customer relationship management
- Objection handling
Timeline
Vehicle Operator
Metro Access
03.2025 - Current
Plumber
Parker Pearce Service Experts
04.2024 - 03.2025
Apprentice Plumber
Boothe's Heating, Air, Plumbing, Drains and Electrical
01.2024 - 03.2024
Plumber
Micheal & Son
02.2023 - 02.2024
Sales Consultant
CarMax
08.2021 - 02.2023
TSA Agent
Dulles International Airport
02.2021 - 08.2021
Service Writer
Nissan of Richmond
03.2020 - 09.2021
Lead Bartender
Red Lobster
05.2011 - 10.2019
High School Diploma -
Westlake High School
No Degree - Computer Science
University of Maryland University College