Jonathyn Yutzy
Frostburg
Summary
Results-oriented Retail and Restaurant Manager with expertise in driving sales and improving customer satisfaction through effective leadership and training. Experienced in inventory management and profit & loss analysis, fostering high-performing teams. Focused on achieving sales targets and enhancing operational performance.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Retail Assistant Manager
Exclusive Wireless
La Vale
04.2025 - Current
- Coordinated daily store operations and optimized team workflows to enhance customer service.
- Trained and mentored new employees on sales techniques and customer service.
- Resolved customer inquiries and complaints with professionalism and care.
- Performed regular performance evaluations, delivering actionable feedback to support team development.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Supported management team in developing action plans for addressing underperforming areas.
- Implemented merchandising directives accurately according to planograms, ensuring product presentation aligned with brand standards.
- Facilitated inventory management processes to ensure stock availability.
Assistant Manager
Arby's
Grantsville
09.2023 - 04.2025
- Managed inventory, staff, PNLS, and merchandise while meeting quotas through 50-hour work weeks and weekly meetings.
- Ensured proper store operations, developed leaders, and handled all paperwork and maintenance tasks.
- Maintained the scenes to ensure proper presentation and functionality.
Manager
McDonald's
Frostburg
04.2017 - 09.2023
- Oversaw finances and managed staff hiring and firing processes to ensure operational efficiency.
- Sustained high store ratings through strict adherence to cleanliness standards and focus on customer satisfaction.
- Supervised daily operations to ensure efficient restaurant performance.
- Managed team schedules to optimize staff coverage and service efficiency.
- Trained new employees on customer service and food safety protocols.
Education
High school diploma -
Mountain Ridge High School
Frostburg, MDSkills
- Store Management Experience
- Retail sales
- Sales
- Upselling
- Customer service
- Customer service resolution
- Merchandising
- Inventory management
- Profit & Loss
- Sales target achievement
- Promotions planning
- Restaurant management
- Assistant Manager Experience
- Management
- Leadership
- Training
- Organizational skills
- Microsoft Excel
- Microsoft Office
- Accounting software
- Cash handling
- Restaurant experience
- Communication skills
Certification
- ServSafe
- Driver's License
Timeline
Retail Assistant Manager
Exclusive Wireless
04.2025 - Current
Assistant Manager
Arby's
09.2023 - 04.2025
Manager
McDonald's
04.2017 - 09.2023
High school diploma -
Mountain Ridge High School