Jonita Ford

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• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival .
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.

• Here at Dunbar the responsibilities I currently have are to check all visitors ID's as well as check them into the building
• CCTV's are also monitored periodically throughout the shift and its entirety
• Rounds are to be conducted every 2 hours
• Daily activity reports are to be done every hour and any contractors are to be escorted to the correct management in the building.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Conducted regular patrols of key areas to spot and control security concerns.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
• Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
• Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
• Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
• Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Created detailed reports documenting any suspicious activity or threats for further investigation by relevant authorities as needed.