JoRai Sykes
Temple Hills
Summary
Financial Services Professional with a multifaceted background within the Tech, Banking and Customer Solutions Industries. With over 15 years expertise in the areas of training, project management methodologies, program management, diversity planning, and event planning. Proven strengths in analysis, investigations, research, needs assessments and monitoring. Recognized by leadership and peers as an innovative strategist with proven ability to identify, manage, and rectify issues in established and new projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Project Manager/Agile Delivery Lead
CAPITAL ONE
McLean
01.2020 - Current
- Transitioned to an Agile Delivery Lead (ADL) role to help facilitate team SCRUM ceremonies, enhance team SCRUM knowledge and nurture teams to incorporate various SCRUM techniques so that they can perform better
- Manage process management and ADL duties, Amazon Machine Images (AMI) Rehydration, Vulnerability Management and the department's technical backlog
- Managed Gumshoe and All Access manual process in order to be in compliance with audit and regulatory standards
- Promoted within a year due to excellent performance in managing duties assigned at the Project Manager level
- Worked on building written and visual process documentation which mapped the building of the product from beginning to end so that teams and leadership were able to walk through the process and identify areas for improvement
- Recruited to the technical writing team with writing and editing technical documents to ensure that the information was up-to-date and could be well read and understood by new engineering associates joining the company and more specifically the team
- Managed rehydration and vulnerability reporting to bring awareness to upcoming deadlines so that teams did not show up on audit and compliance lists
- Assisted with the tracking and management of Enterprise Tech Backlog which was Cyber or Board driven initiatives that were required to be met by certain due dates with 100% completion
- Provided team metrics to Director+ levels for all performance areas so that leadership could review and identify areas for improvement
- Asked to partner with and mentor new ADLs in the Agile Release Train (ART), to help new associates to the ADL role get up to speed, in order to better guide their team(s) through various agile ceremonies and successfully release the team's product
Project Manager
CAPITAL ONE
McLean
01.2019 - 01.2020
- Managed a variety of projects including conference scheduling, team management, chief of staff assignments, training and recruiting events
- Managed meeting and conference logistics for Amazon Web Services (AWS) re:Invent, BSdies DC and Vegas, Blackhat, KubeCon, Underground Economy for the organization
- Partnered with expo management and external vendors that ensured that exhibition booths were fully functional so that presenters were able to kickoff the conference and their presentations as planned
- Managed off-site location including setting up restricted building access for associates and partnering with corporate security on meetings, conferences, and visitations to ensure compliance with security protocols
- Prepped monthly presentation and slide deck materials to be presented to the organizational board by ensuring that all information is cohesive, ordered correctly, printed in color and distributed prior to members arriving
- Coordinate hotel locations, during offsite events, for teams to ensure associates remain together, helping to promote ease of working sessions and allowing easy prep for booth presentations
- Scouted different locations, reviewed contracts, graphed best layout and chose food and beverage items that resulted in a well planned, hosted and executed recruiting and knowledge sharing event for 300+ participants after various conferences
- Interview candidates for job fit as well as trained six administrative assistants, in the areas of calendaring, executive partnership, and relationship building to help enhance needed skill sets
Administrative Assistant
CAPITAL ONE
McLean
05.2016 - 01.2020
- Provided administrative support and counsel to multiple executives (EVP+) in the Monitoring Intelligence and Resiliency organization including planning, scheduling, and managing meetings, team events, dinners and team building exercises to ensure continued unity and partnership among team members
- Planned and scheduled travel to include hotel, air, car rental, conference agenda and evening restaurant reservations for five to seven executives
- Managed multiple executive calendars with conflicting schedules to ensure leadership had line of sight to upcoming meetings, but categorized each individual calendar with meetings that must be attended and those that were optional which provided ease of thought as to which meeting needed to be attended
- Scheduled performance review meetings with approximately 10-20 direct reports to help leadership set accurate performance expectations and provide performance evaluations
- Facilitated weekly leadership team discussions, documented action items and sent out written recaps of meetings so that all members of the leadership team knew who was on board of each item that needed following up
Associate, Information Security and Risk Management
CAPITAL ONE
McLean
09.2015 - 05.2016
- Provided Chief of Staff support, as well as project and process management support, for senior leadership up to the VP level
- Led a project team consisting of several Sr
- Directors and a Vice President to successfully establish and run a recruiting booth at a major event in Las Vegas
- The event drew more than 50,000 attendees, giving the company line of sight into highly skilled potential candidates for employment within the Information Security, Technology and Cloud Departments
- Maintained the business management office roadmap which provided visibility into the different organizations within the department allowing senior leadership to see where there were gaps in coverage
- Researched and presented security breach impacts on various businesses and the financial implications of the breaches which gave senior leadership insight into the potential repercussions of not implementing best processes to safeguard the company's sensitive data; thus reducing risk
- Supported a project that focused on the tokenization and de-tokenization of sensitive data whose primary directive was ensuring the security of the company's non-public data
- Assisted with identifying applications that were not using tokenized data and reporting status updates to upper management to help ensure line of sight to process being made to lack thereof by each affected team
Principal MIS Coordinator
CAPITAL ONE
McLean
01.2010 - 09.2015
- Supplied data for analysis to improve business performance and enhance customer experience, as well as performed team administrative functions for four executives
- Worked in Teradata daily using SQL to create analyst and end user reports, pulled data at short notice and ran daily, weekly and monthly scripts to produce Excel spreadsheets, pivot tables and PowerPoint Presentations
- Took ownership of new reporting metrics and process changes that identified trends and process waste for senior executives
- The reports drove improvements for business customer data requests
- Created monthly reporting notifications that helped classify and identify recurring issues and areas of concern in platform performance which provided analysts with actionable intelligence that allowed analysts to use workarounds to avoid any existing issues while they were in the process of being resolved
- Gathered requirements from business analysts and end users regarding needed reports that assisted with the managing of agent progress, strategy testing and portfolio performance
- Assisted analysts and end users with formatting and structuring requests to ensure that the end product met needs
Education
Masters - International Education
The George Washington University
Washington, DCMasters - Business Administration
Averett University
Danville, VABachelors - Spanish
Virginia Commonwealth University
Richmond, VASkills
- Training and mentoring
- Quality control
- Technical monitoring
- Multi-project management
- Client relationship management
- Site plan creation
Certification
- SCRUM Master Certification, Scrum Alliance, Richmond, VA, 01/2014
- Masters Certificate in Project Management, ESI International, Washington, DC, 01/2012
- Professional SCRUM Master I, SCRUM.org, 01/2021
Timeline
Sr. Project Manager/Agile Delivery Lead
CAPITAL ONE
01.2020 - Current
Project Manager
CAPITAL ONE
01.2019 - 01.2020
Administrative Assistant
CAPITAL ONE
05.2016 - 01.2020
Associate, Information Security and Risk Management
CAPITAL ONE
09.2015 - 05.2016
Principal MIS Coordinator
CAPITAL ONE
01.2010 - 09.2015
Masters - International Education
The George Washington University
Masters - Business Administration
Averett University
Bachelors - Spanish
Virginia Commonwealth University
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