Jordan Hearn
Baltimore
Summary
Experienced trade compliance professional prepared to ensure adherence to global trade regulations and mitigate risk. Skilled in regulatory analysis, import/export documentation, and compliance auditing. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable. Known for analytical thinking, problem-solving, and effective communication.
Overview
9
9
years of professional experience
Work History
Global Trade Analyst
Clark Associates
Lancaster, PA
10.2025 - Current
- Analyzed trade data to identify market trends and inform strategic decision-making.
- Collaborated with cross-functional teams to refine supply chain strategies and reduce costs.
- Conducted competitive analysis to assess market positioning and drive business growth initiatives.
- Participated in industry conferences to stay informed about current developments and share insights with fellow professionals.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
- Enhanced customs compliance by conducting regular internal audits and monitoring changes in regulations.
- Led project initiatives that improved operational workflows, resulting in enhanced service delivery.
- Evaluated existing programs for compliance and recommended enhancements based on industry standards.
- Analyzed program data to identify trends and improve operational efficiency.
- Developed strategic recommendations based on comprehensive research and data analysis.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
Customs Brokerage Agent
Expeditors International
Glen Burnie, MD
03.2022 - 10.2025
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Optimized internal record-keeping systems, making it easier for team members to track and manage client files efficiently.
- Trained junior brokers on industry best practices, enhancing the overall team''s knowledge base and efficiency.
- Lawfully cleared merchandise through customs per client and government requirements.
- Kept up-to-date with industry trends by attending conferences, seminars, and workshops related to global trade operations.
- Spearheaded the implementation of new software tools for clearing shipments more effectively.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
- Monitored changes in import/export laws and regulations, ensuring company-wide compliance at all times.
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Collaborated with carriers and shipping partners to coordinate efficient cargo movement across international borders.
- Actively participated in company training initiatives to continuously expand knowledge base and refine professional skills related to customs brokerage processes.
Certified AFP Operator
Middle River Aerostructure Systems
Middle River, MD
01.2019 - 03.2022
- Regularly optimized manufacturing processes through knowledge of quality and compliance within the AFP program, including developing new caul plate handling and placement methods.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Played key role in process optimization project, resulting in more efficient production line layout.
Leasing Specialist
WPM Real Estate Management
Roland Park, MD
01.2017 - 10.2018
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices within the field of residential leasing.
- Conducted detailed property tours to highlight amenities and address potential tenant concerns, contributing to increased occupancy rates.
- Provided exceptional customer service throughout the entire leasing process, fostering long-term relationships with satisfied clients.
- Streamlined the lease application process, resulting in faster turnaround times and improved client satisfaction.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
- Maximized revenue generation by consistently meeting or exceeding monthly lease goals through proactive outreach efforts targeting qualified leads.
Education
Associate of Science - Biology
Community College of Baltimore County
Baltimore12-2026
High School Diploma - undefined
Sparrows Point High School
08-2014
Skills
- MS Office Suite/OneDrive proficiency
- Analytical thinking
- Dangerous Goods/HAZMAT Certification
- Certified Import Specialist Certification
- Problem-solving
- Process improvements
- International trade regulations
- Import-export compliance
- Microsoft Excel proficiency
- Data visualization tools
Timeline
Global Trade Analyst
Clark Associates
10.2025 - Current
Customs Brokerage Agent
Expeditors International
03.2022 - 10.2025
Certified AFP Operator
Middle River Aerostructure Systems
01.2019 - 03.2022
Leasing Specialist
WPM Real Estate Management
01.2017 - 10.2018
High School Diploma - undefined
Sparrows Point High School
Associate of Science - Biology
Community College of Baltimore County
Professional Competencies
- Excellent verbal and written communication and interpersonal skills with the ability to listen effectively and respond appropriately.
- Maintain productive and diverse working relationships; effective in fast-paced, high-pressure situations with ability to rapidly resolve potential issues both seen and unforeseen. Effective working independently as well as on a team.
- Committed to meeting and exceeding goals by providing outstanding work ethics and performances, including confidentiality, integrity, dependability, flexibility, and loyalty.
- Excellent attention to detail, time management, organizational skills, problem-solving skills with the capacity to identify and assess problems before seeking supervision.
- Demonstrates professionalism, thoroughness, and commitment to teamwork.