Jordan Holden

• Acted as primary contact for families in Baltimore Young Families Success Fund (BYFSF), delivering personalized support, facilitating communication, and guiding resource navigation throughout program involvement.
• Coordinated financial wellness programming for families in Baltimore Infants & Toddlers Program, overseeing workshop planning, participant outreach, attendance tracking, and follow-up communication to enhance program engagement.
• Facilitated connections for families with essential community resources and services. with community resources, financial wellness services, emergency assistance, and partner organizations to help address barriers to stability.
• Planned and coordinated family workshops, educational events, and community engagement activities designed to strengthen financial capability and family well-being.
• Assisted participants in understanding available community resources and connected families with organizations that could provide additional support and services.
• Built trusting relationships with participants by maintaining regular communication through phone calls, email, text messaging, workshops, and one-on-one meetings.
• Maintained accurate participant records, documented services provided, tracked follow-up activities, and monitored participant engagement using organizational databases.
• Collaborated with nonprofit organizations, government agencies, healthcare providers, researchers, and community partners to coordinate services and improve access to resources.
• Supported administration of the Hold Harmless Fund by reviewing participant requests, maintaining documentation, coordinating emergency assistance, and tracking expenditures.
• Represented the organization at community events, outreach activities, family engagement events, and coalition meetings.

• Built strong relationships with community organizations, government agencies, and neighborhood partners to improve access to programs and resources.
• Organized community meetings, outreach events, and educational workshops to engage stakeholders and raise awareness of available programs.
• Facilitated connections for Baltimore residents to workforce development resources and employment opportunities, enhancing access to community support services.
• Performed outreach to community members to residents, listened to community concerns, and connected individuals with appropriate services and organizations.
• Collaborated with nonprofit organizations and public agencies to expand awareness of available community resources.
• Prepared educational materials and presentations to effectively communicate resources and services to the community.
• Maintained documentation, tracked community engagement activities, and monitored project outcomes.

• Conducted research and data analysis to support program development and evaluation.
• Developed content for newsletters, social media, and community engagement initiatives to boost program visibility and participant involvement.
• Coordinated program administration, participant support, outreach activities, and event logistics to enhance participant experience.
• Organized and updated program records to ensure accurate documentation. and participant databases.

Conducted legislative and policy research to support the Delegates' work on education, economic development, and community issues.

• Produced correspondence, briefing materials, and legislative summaries to support staff review and informed decision-making.
• Attended committee hearings, legislative sessions, stakeholder meetings, and community events while documenting key information for the office.
• Coordinated outreach efforts and fostered professional communication with constituents, advocacy organizations, and government agencies.
• Facilitated constituent services by responding to inquiries and connecting residents with relevant state agencies, programs, and community resources.
• Assisted with scheduling, constituent communications, and general administrative support.

• Facilitated constituent outreach by addressing resident concerns and linking community members with City resources and services.
• Conducted research on neighborhood issues, city services, and policy initiatives to support constituent requests and office priorities.
• Attended community association meetings, public hearings, and neighborhood events to engage with residents and gather community feedback.
• Supported community engagement initiatives by helping organize neighborhood meetings, outreach events, and constituent service activities.
• Developed meeting materials, correspondence, and outreach communications to enhance staff and constituent engagement.
• Organized office records, tracked constituent requests, and ensured timely follow-up through administrative support.