Overview
Work History
Education
Skills
Timeline
Generic

Jordan Nelson

Silver Spring,MD

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
08.2025 - Current
  • Prepared high-quality espresso beverages and specialty drinks to enhance customer satisfaction.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of workstations to ensure compliance with health standards.
  • Collaborated with team members to optimize workflow during peak hours for efficient operations.
  • Monitored inventory levels, placing orders to ensure availability of popular menu items.
  • Implemented strategies to reduce waste and improve ingredient utilization in beverage preparation.
  • Developed seasonal drink specials, contributing to increased sales and customer engagement initiatives.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.

Door-to-Door Sales Representative

Verizon
06.2025 - 08.2025
  • Generated leads through targeted door-to-door engagement and relationship building.
  • Delivered product demonstrations to effectively communicate value propositions to potential customers.
  • Collaborated with team members to develop sales strategies based on market feedback and customer insights.
  • Trained new representatives on sales techniques and effective communication methods for optimal performance.
  • Implemented customer feedback mechanisms to refine sales approach and enhance service offerings.
  • Managed territory assignments, ensuring balanced workload distribution among team members for maximum coverage.
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
  • Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
  • Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
  • Boosted territory revenue through consistent follow-ups on leads and effective time management.
  • Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
  • Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
  • Developed comprehensive understanding of competitor offerings to effectively highlight advantages of own products during presentations.
  • Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.
  • Nurtured long-term client relationships by consistently following up on previous interactions and addressing any issues or concerns.
  • Monitored industry trends and utilized insights gained to inform more targeted approaches when interacting with potential clients during door-to-door engagements.
  • Expanded customer base through engaging prospects in meaningful conversations about their specific needs while highlighting relevant product solutions.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Completed documentation smoothly to finalize sales.
  • Drove team revenue totals by bringing in top sales numbers.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Utilized persuasive sales techniques to convert leads into sales.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Tracked and measured sales activity using mobile technology, reporting sales from field.
  • Attracted customers and generated sales using promotional materials.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Built extensive network of business contacts to increase sales opportunities.

In Home Health Aid/nursing

The Arc of Central Chesapeake
11.2021 - 10.2024
  • Excelled in executing comprehensive oversight of personalized patient requirements such as patient feeding schedule, bathing, medication administration, trach care and G-tube/J-tube care/changing, transportation, physical activities, dressing, memorizing of medical history, and CPR and resuscitation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Server, cashier, management

McDonald's
10.2018 - 11.2021
  • Excelled as cashier and server through exceptional customer service skills.
  • Ensured customer satisfaction while adhering to company policies.
  • Underwent management training due to strong communication skills and positive attitude.
  • Achieved highest number of positive online reviews within first month of employment.
  • Demonstrated extensive register experience and effective multitasking abilities.
  • Coordinated orders, payments, and special requests with kitchen staff efficiently.
    • Extensiveensive expertise in store operations and management, including opening/closing procedures, refunds/returns, member placement and meal breaks, product waste, shipment stocking and inventory control, cash handling and safe management, and restroom/lobby sanitation to enhance customer satisfaction.

Education

High school - undefined

James Hubert Blake High School
Silver Spring, MD
05.2018

Skills

  • Project coordination
  • Food handling
  • Cash handling
  • Serving
  • Time management
  • Stress management
  • Social work
  • Work ethic
  • Restaurant experience
  • Food service
  • Communication skills
  • Customer service
  • Cash register
  • Patience
  • Active listening
  • Quick service & fast food restaurant

Timeline

Barista

Starbucks
08.2025 - Current

Door-to-Door Sales Representative

Verizon
06.2025 - 08.2025

In Home Health Aid/nursing

The Arc of Central Chesapeake
11.2021 - 10.2024

Server, cashier, management

McDonald's
10.2018 - 11.2021

High school - undefined

James Hubert Blake High School

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