Jordan Nelson
Silver Spring,MD
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
08.2025 - Current
- Prepared high-quality espresso beverages and specialty drinks to enhance customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours for efficient operations.
- Monitored inventory levels, placing orders to ensure availability of popular menu items.
- Implemented strategies to reduce waste and improve ingredient utilization in beverage preparation.
- Developed seasonal drink specials, contributing to increased sales and customer engagement initiatives.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Door-to-Door Sales Representative
Verizon
06.2025 - 08.2025
- Generated leads through targeted door-to-door engagement and relationship building.
- Delivered product demonstrations to effectively communicate value propositions to potential customers.
- Collaborated with team members to develop sales strategies based on market feedback and customer insights.
- Trained new representatives on sales techniques and effective communication methods for optimal performance.
- Implemented customer feedback mechanisms to refine sales approach and enhance service offerings.
- Managed territory assignments, ensuring balanced workload distribution among team members for maximum coverage.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Developed comprehensive understanding of competitor offerings to effectively highlight advantages of own products during presentations.
- Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.
- Nurtured long-term client relationships by consistently following up on previous interactions and addressing any issues or concerns.
- Monitored industry trends and utilized insights gained to inform more targeted approaches when interacting with potential clients during door-to-door engagements.
- Expanded customer base through engaging prospects in meaningful conversations about their specific needs while highlighting relevant product solutions.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Drove team revenue totals by bringing in top sales numbers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized persuasive sales techniques to convert leads into sales.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
- Attracted customers and generated sales using promotional materials.
- Stayed current on product specs and prices and accurately updated display product literature.
- Built extensive network of business contacts to increase sales opportunities.
In Home Health Aid/nursing
The Arc of Central Chesapeake
11.2021 - 10.2024
- Excelled in executing comprehensive oversight of personalized patient requirements such as patient feeding schedule, bathing, medication administration, trach care and G-tube/J-tube care/changing, transportation, physical activities, dressing, memorizing of medical history, and CPR and resuscitation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server, cashier, management
McDonald's
10.2018 - 11.2021
- Excelled as cashier and server through exceptional customer service skills.
- Ensured customer satisfaction while adhering to company policies.
- Underwent management training due to strong communication skills and positive attitude.
- Achieved highest number of positive online reviews within first month of employment.
- Demonstrated extensive register experience and effective multitasking abilities.
- Coordinated orders, payments, and special requests with kitchen staff efficiently. Extensiveensive expertise in store operations and management, including opening/closing procedures, refunds/returns, member placement and meal breaks, product waste, shipment stocking and inventory control, cash handling and safe management, and restroom/lobby sanitation to enhance customer satisfaction.
Education
High school - undefined
James Hubert Blake High School
Silver Spring, MD05.2018
Skills
- Project coordination
- Food handling
- Cash handling
- Serving
- Time management
- Stress management
- Social work
- Work ethic
- Restaurant experience
- Food service
- Communication skills
- Customer service
- Cash register
- Patience
- Active listening
- Quick service & fast food restaurant
Timeline
Barista
Starbucks
08.2025 - Current
Door-to-Door Sales Representative
Verizon
06.2025 - 08.2025
In Home Health Aid/nursing
The Arc of Central Chesapeake
11.2021 - 10.2024
Server, cashier, management
McDonald's
10.2018 - 11.2021
High school - undefined
James Hubert Blake High School