Jordan West
Oxon Hill
Summary
To land a job in the Criminal Justice field, whether it is under Corrections, Law Enforcement, or Homeland Security, stimulates not only an environment for helping others but an environment where I can learn for developing new ideas and practicing them to have a development on the company. I am looking for entry-level positions where I can develop new and better skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate | Manager
iStore
06.2023 - Current
- Welcomed all customers when entering the store.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Explained and ensured price differences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Restocked items.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Intern
Evening Reporting Center
05.2024 - 07.2024
- Analyzed problems and worked with teams to develop solutions for the youth who are a part of the program.
- Prepared project presentations and reports to assist the team.
- Enhanced understanding of legal terminology and concepts through consistent exposure to policies and regulations during daily tasks.
- Assisted in the rehabilitation process for troubled youth through individualized case management.
- Improved community safety by monitoring and supervising juvenile offenders during probation periods.
- Participated in continuous professional development and training opportunities to keep up-to-date with best practices in juvenile justice services.
- Conducted thorough assessments and evaluations to determine appropriate interventions for reducing recidivism rates.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Maintained compliance with all legal statutes, policies and procedures.
Server
McCormick & Schmick's
04.2023 - 06.2023
- Introduce myself to tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Cashier
M.A.S.H Eatery
09.2021 - 03.2023
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Answered questions about store policies and addressed customer concerns.
Sales Associate | Photobooth Operator
The Capital Wheel
04.2019 - 08.2021
- Greeted all customers with offering photos for memories.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Boosted client retention rates by customizing photo booth themes according to client preferences and event requirements.
- Engaged customers by suggesting fun poses and interacting with guests in fun ways.
- Optimized revenue streams by upselling additional services such as guest books, digital copies, or upgraded printing packages.
- Enhanced customer experiences by setting up and maintaining high-quality photo booth equipment.
- Managed inventory of props and backdrops, ensuring availability of diverse options for various event themes.
- Maintained photo booth by changing ink and paper.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
12.2024
High School Diploma -
Friendly High School
05.2020
Skills
- Communication
- Decision-making
- Ethics
- Active listening
- Trustworthy
- Staff Training
- Menu Memorization
- Quality Control
- Food sales and promotion
- Menu Recommendations
- Multicultural Sensitivity
- Interview techniques
- Juvenile Justice
- Client Communication
Certification
- IS-2600: National Protection Framework, An Introduction, FEMA, August 2024
- IS-860.C: The National Infrastructure protection Plan, An Introduction, FEMA, September 2024
- IS-100.C: Introduction to Incident Command, FEMA, September 2024
- IS-913.a: Critical Infrastructure Security and Resilience: Achieving Results through Partnership and Collaboration, FEMA, September 2024
- IS-915: Protecting Critical Infrastructure Against Insider Threats, FEMA, October 2024
- IS-2002: Introduction to FEMA Operational Planning, FEMA, October 2024
Timeline
Intern
Evening Reporting Center
05.2024 - 07.2024
Sales Associate | Manager
iStore
06.2023 - Current
Server
McCormick & Schmick's
04.2023 - 06.2023
Cashier
M.A.S.H Eatery
09.2021 - 03.2023
Sales Associate | Photobooth Operator
The Capital Wheel
04.2019 - 08.2021
High School Diploma -
Friendly High School
Bachelor of Science - Criminal Justice
North Carolina Central University
Similar Profiles
Kimera PillayKimera Pillay
MARKETING CHAMPTION ASSISTANT at IStoreMARKETING CHAMPTION ASSISTANT at IStore
Tebogo MuavhaTebogo Muavha
IOS Technician at IStoreIOS Technician at IStore
Nthabiseng Dina PhoshokoNthabiseng Dina Phoshoko
Administrative Assistant at IStoreAdministrative Assistant at IStore