Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Jordan W. Mills

Baltimore

Summary


Knowledgeable Crane Operator with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.

Overview

17
17
years of professional experience

Work History

Branch Manager/Gold Dealer

Elemental Direct LLC
12.2021 - Current
  • Manages all daily operations related to processing, refining and exchanging precious metals.
  • Responsible for managing customer accounts, appraisals, sales and business development.
  • Coordinating with suppliers and customers, ensuring quality control standards and implementing safety and environmental procedures.
  • Must understand market trends while implementing strategies to increase efficiency, reduce cost and drive continuous improvement within the refinery.

Crane Operator/Metal Recycling

AMG Resources Corporation
01.2015 - 12.2021
  • Operates stationary and mobile cranes to lift, move, and position loads/material to meet production requirements. Expected to load and unload truck trailers and railroad cars for export.
  • Assists in crane maintenance and other miscellaneous duties to help in the recycling process.

Team Leader/Patient Transportation

MedStar Franklin Square Medical Center
10.2011 - 01.2015
  • Supervised the daily operation of all transportation services within the hospital.
  • Responsible for managing staff, monitoring and dispatching patient flow using the transport tracking system, while actively negotiating with physicians, radiologists, patients, and other hospital staff to accomplish scheduling conflict resolution and client satisfaction.
  • Coordinated daily activities of transporters with workload requirements and available personnel. Assisted with the selection of staffing, scheduling, and payroll.

Crew Trainer/Customer Service

McDonald's Fast Food Restaurant
06.2010 - 10.2011
  • Educated employees on procedures and crew stations while demonstrated customer service in a fast paced environment.

Intern/Bank Teller

First Financial Credit Union
08.2008 - 05.2009
  • Assisted students and faculty with banking transactions, managing accounts, and creating financial plans. Monitored fundraising/advertisements throughout the school.

Education

Associates of Arts - Humanities and Social Sciences

Community College of Baltimore County
Baltimore, MD
01.2014

High School - undefined

Dundalk High School
Baltimore, MD
01.2009

Skills

  • Crane Operator
  • Attention to detail
  • Team supervision
  • Branch operations management
  • Customer relationships
  • Excellent time management skills

Achievements

  • Participated in multidisciplinary quality and service improvement teams at Franklin Square,
  • Working knowledge of Microsoft Word and Excel software applications,
  • Chapter President of Future Business Leaders of America, 2008,
  • Grew Elemental Branch 1100% in production since taking over in December 2021

Timeline

Branch Manager/Gold Dealer

Elemental Direct LLC
12.2021 - Current

Crane Operator/Metal Recycling

AMG Resources Corporation
01.2015 - 12.2021

Team Leader/Patient Transportation

MedStar Franklin Square Medical Center
10.2011 - 01.2015

Crew Trainer/Customer Service

McDonald's Fast Food Restaurant
06.2010 - 10.2011

Intern/Bank Teller

First Financial Credit Union
08.2008 - 05.2009

High School - undefined

Dundalk High School

Associates of Arts - Humanities and Social Sciences

Community College of Baltimore County

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Jordan W. Mills