Jordan W. Mills
Baltimore
Summary
Knowledgeable Crane Operator with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
17
17
years of professional experience
Work History
Branch Manager/Gold Dealer
Elemental Direct LLC
Baltimore, MD
12.2021 - Current
- Manages all daily operations related to processing, refining and exchanging precious metals.
- Responsible for managing customer accounts, appraisals, sales and business development.
- Coordinating with suppliers and customers, ensuring quality control standards and implementing safety and environmental procedures.
- Must understand market trends while implementing strategies to increase efficiency, reduce cost and drive continuous improvement within the refinery.
Crane Operator/Metal Recycling
AMG Resources Corporation
Baltimore, MD
01.2015 - 12.2021
- Operates stationary and mobile cranes to lift, move, and position loads/material to meet production requirements. Expected to load and unload truck trailers and railroad cars for export.
- Assists in crane maintenance and other miscellaneous duties to help in the recycling process.
Team Leader/Patient Transportation
MedStar Franklin Square Medical Center
White Marsh, MD
10.2011 - 01.2015
- Supervised the daily operation of all transportation services within the hospital.
- Responsible for managing staff, monitoring and dispatching patient flow using the transport tracking system, while actively negotiating with physicians, radiologists, patients, and other hospital staff to accomplish scheduling conflict resolution and client satisfaction.
- Coordinated daily activities of transporters with workload requirements and available personnel. Assisted with the selection of staffing, scheduling, and payroll.
Crew Trainer/Customer Service
McDonald's Fast Food Restaurant
Baltimore, MD
06.2010 - 10.2011
- Educated employees on procedures and crew stations while demonstrated customer service in a fast paced environment.
Intern/Bank Teller
First Financial Credit Union
Dundalk
08.2008 - 05.2009
- Assisted students and faculty with banking transactions, managing accounts, and creating financial plans. Monitored fundraising/advertisements throughout the school.
Education
Associates of Arts - Humanities and Social Sciences
Community College of Baltimore County
Baltimore, MD01.2014
High School - undefined
Dundalk High School
Baltimore, MD01.2009
Skills
- Crane Operator
- Attention to detail
- Team supervision
- Branch operations management
- Customer relationships
- Excellent time management skills
Achievements
- Participated in multidisciplinary quality and service improvement teams at Franklin Square,
- Working knowledge of Microsoft Word and Excel software applications,
- Chapter President of Future Business Leaders of America, 2008,
- Grew Elemental Branch 1100% in production since taking over in December 2021
Timeline
Branch Manager/Gold Dealer
Elemental Direct LLC
12.2021 - Current
Crane Operator/Metal Recycling
AMG Resources Corporation
01.2015 - 12.2021
Team Leader/Patient Transportation
MedStar Franklin Square Medical Center
10.2011 - 01.2015
Crew Trainer/Customer Service
McDonald's Fast Food Restaurant
06.2010 - 10.2011
Intern/Bank Teller
First Financial Credit Union
08.2008 - 05.2009
High School - undefined
Dundalk High School
Associates of Arts - Humanities and Social Sciences
Community College of Baltimore County