Jordin Benware
Abingdon
Summary
Dynamic content creator and former Remote Team Leader at IKEA, skilled in project management and community engagement. Proven ability to foster relationships and enhance customer experiences through effective communication. Coaching and mentoring in creating reliable teams and projects. Adept at utilizing digital tools for content creation and live streaming, driving audience growth and brand promotion.
Overview
17
17
years of professional experience
Work History
Content Creator
Self Employed Web
09.2023 - Current
- Managed variety of technical equipment used in performances.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Collaborated with other entertainers to create engaging acts.
- Utilized improvisation techniques to enhance shows.
- Used social media to promote events and build audience.
- Strengthened content through proofreading and editing.
- Knowledge and upkeep of evolving trends across platforms.
- Live streaming for long periods to a variety of audiences.
Remote Team Leader
IKEA
11.2016 - 09.2025
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Social media and live stream coordinator
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Account Manager
Rent-A-Center
10.2015 - 11.2016
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
Guest Service Representative
Target
10.2008 - 10.2015
- Handled customer complaints to satisfy and retain guests..
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - English Literature
Harford Community College
Bel AirHigh School Diploma -
Franklin Academy
Malone, NY06-2007
Skills
- Networking across multiple platforms
- Mentoring
- Coaching
- Task delegation
- Account management
- Project management
- Community Management
- Call center operations
- Content creation and streaming tools
- Web content management
- Digital channel management
- Engaging personality
Timeline
Content Creator
Self Employed Web
09.2023 - Current
Remote Team Leader
IKEA
11.2016 - 09.2025
Account Manager
Rent-A-Center
10.2015 - 11.2016
Guest Service Representative
Target
10.2008 - 10.2015
No Degree - English Literature
Harford Community College
High School Diploma -
Franklin Academy