Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jordy Garcia

Hyattsville

Summary

Dynamic General Manager with a proven track record at Pollo Campero, excelling in sales strategies and team leadership. Spearheaded initiatives that drove significant business growth while implementing cost reduction measures. Adept at employee training and fostering a collaborative environment, ensuring operational efficiency and high customer satisfaction. Bilingual and proficient in Microsoft Excel.

Overview

4
4
years of professional experience

Work History

General Manager

Pollo Campero
01.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Shift Supervisor

Pollo Campero
02.2022 - 01.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Cashier

Pollo Campero
04.2021 - 02.2022
  • Acknowledged incoming customers and swiftly fulfilled their requests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Laurel High School
Laurel, MD

Skills

  • Sales strategies
  • Inventory management
  • Cost reduction
  • Employee training
  • Performance evaluation
  • Team leadership
  • Problem resolution
  • Financial analysis
  • Regulatory compliance
  • Process optimization
  • Staff mentoring
  • Operational efficiency
  • Quality control
  • Leadership and team building
  • Operations management
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Inventory control
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Bilingual
  • Proficient in Microsoft Word, Excel & Spreadsheet

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager

Pollo Campero
01.2023 - Current

Shift Supervisor

Pollo Campero
02.2022 - 01.2023

Cashier

Pollo Campero
04.2021 - 02.2022

Laurel High School

Similar Profiles

CREATE PROFILE
Jordy Garcia