Jorge Reyes
Laurel
Summary
Detail-oriented professional with a strong foundation in technical diagnostics, field inspections, and compliance-related tasks. Proven ability to interpret technical information, use mapping and reporting tools (e.g., Salesforce Maps), and conduct on-site evaluations to ensure operational safety and adherence to regulations. Pursuing an Associate Degree in Cybersecurity, bringing an additional layer of systems thinking and digital literacy to inspection and monitoring roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Recall Specialist
MarketSource (Ford Motor Company Project)
07.2024 - 04.2025
- Performed in-person vehicle inspections and recall evaluations in alignment with manufacturer and federal safety standards.
- Utilized Salesforce.com and Salesforce Maps to manage field cases, track geographic performance, and report findings.
- Investigated VIN and recall status using diagnostic and investigative tools to verify repair completion or risk exposure.
- Built and maintained working relationships with dealership service teams to coordinate corrective actions and ensure compliance.
- Maintained detailed digital records of inspections, owner interactions, and repair outcomes for audit and tracking.
Client Success Specialist
National Debt Relief
10.2022 - 02.2024
- Interpreted client data and used CRM platforms (Salesforce) to assess financial compliance, recommend corrective steps, and manage client records securely.
- Demonstrated investigative and analytical skills by identifying discrepancies in cases and recommending resolution strategies.
- Maintained precise documentation of client communications, actions taken, and outcomes for quality assurance.
- Assisted in escalated compliance reviews involving sensitive documentation and payment audits.
Customer Success – Remarketing Division
Penske Truck Leasing
07.2021 - 07.2022
- Coordinated technical sales and asset tracking involving large vehicle inventories.
- Used internal systems to verify vehicle specifications, titles, and asset documentation.
- Liaised with departments including Tax and Asset Management, ensuring regulatory compliance and proper records before release.
- Reviewed lease return conditions and verified equipment integrity to ensure compliance with resale standards.
- Worked with buyers and internal logistics teams to schedule vehicle inspections and pickups, documenting condition reports and discrepancies.
Tire Center Technician & Sales Support
Costco Wholesale
08.2018 - 07.2020
- Assisted with technical tire inspections, pressure checks, and safety protocols for installed products.
- Managed inventory, generated invoices, and coordinated order fulfillment with suppliers.
- Followed OSHA and company safety protocols during installations and equipment handling.
- Used torque tools and mounting equipment to complete precise installations in line with manufacturer specifications.
- Completed regular maintenance logs and flagged unsafe tire conditions, ensuring customer safety and product accountability.
Education
Associate of Science - Computer And Information Systems
Howard Community College
Columbia, MD06-2026
Skills
- Fire Safety Awareness (field experience with vehicle-related recalls and inspections)
- Salesforce CRM & Salesforce Maps
- Diagnostic Investigations & Case Reporting
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Bilingual – Fluent in English and Spanish
- Technical Communication & Compliance Logging
- Time Management in Field Operations
- Quality assurance
Certification
- STARS Certified Ford Technician
- DOT HAZMAT Certified
Accomplishments
- Conducted over 500 on-site recall inspections across MD/DC with a 98% issue resolution rate.
- Identified and escalated dozens of unsafe vehicle conditions, preventing potential liability.
- Supported compliance investigations and document handling under regulated finance frameworks.
Timeline
Field Recall Specialist
MarketSource (Ford Motor Company Project)
07.2024 - 04.2025
Client Success Specialist
National Debt Relief
10.2022 - 02.2024
Customer Success – Remarketing Division
Penske Truck Leasing
07.2021 - 07.2022
Tire Center Technician & Sales Support
Costco Wholesale
08.2018 - 07.2020
Associate of Science - Computer And Information Systems
Howard Community College
Similar Profiles
James RuminskiJames Ruminski
Aftermarket Sales Manager at Ford Motor Co./ MarketsourceAftermarket Sales Manager at Ford Motor Co./ Marketsource
Ram GowthamRam Gowtham
Team Leader, Compliance Operations at Ford Motor Credit Company (Ford Motor Pvt Limited)Team Leader, Compliance Operations at Ford Motor Credit Company (Ford Motor Pvt Limited)
Zsuzsanna Pragerne DveriZsuzsanna Pragerne Dveri
Plant Manager's Executive Assistant, HR Associate at Ford Hungary Ltd - Ford Motor CompanyPlant Manager's Executive Assistant, HR Associate at Ford Hungary Ltd - Ford Motor Company
Josiah PasqualeJosiah Pasquale
Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts
Dilan CentenoDilan Centeno
Food Service Worker at Pho Viet Vietnamese RestaurantFood Service Worker at Pho Viet Vietnamese Restaurant