Jose Marini
Potomac
Summary
A technical professional with 27+ years of experience in the Federal Student Aid sector, specializing in Title IV Aid, program management, operations management, and technical support. Currently, overseeing the Title IV program and other Federal Student Aid projects. Previously, I managed the NSLDS program and led the business operations team at GDIT, serving as the business analysis arm of the National Student Loan Data System (NSLDS). Skilled in translating complex technical concepts into actionable business requirements, managing data research requests, and ensuring seamless program operations. Experienced in supervising the Data Conflict group, overseeing NSLDS Help Desk program management, and supporting SQL training initiatives. Additionally, responsible for updating training materials and maintaining the NSLDS Training Database for department-integrated testing.
Overview
25
25
years of professional experience
Work History
Management and Program Analyst
Department of Education – Federal Student Aid
07.2022 - Current
- Manage NSLDS program activities
- I conduct comprehensive analyses of management practices and operational efficiency across various departments
- My goal is to identify challenges and propose procedural changes or new technologies to enhance effectiveness
- I recommend modifications to align operations with organizational goals
- My responsibilities include conducting detailed life cycle assessments for projects
- I facilitate transitions by evaluating risks, engaging stakeholders, and preparing teams for change
- I oversee improvements to system functionalities related to Title IV operations, which include the National Student Loan Data System (NSLDS), the Perkins Portfolio, and the monitoring of customer service performance
- I support audits of the NSLDS system and manage data exchanges with Veteran Affairs and the National Guard
- I offer advice to senior leadership on organizational changes designed to enhance efficiency and effectiveness
- I recommend operational changes and work collaboratively with management to develop realistic project plans
- Additionally, I manage both qualitative and quantitative analyses independently to ensure data reliability across systems and clearly define business requirements for system integrations
Program Manager
General Dynamics Information Technology, Inc.
04.2020 - 07.2022
- Manage NSLDS program activities and the Business Operations Support Team of the National Student Loan Data System (NSLDS)
- Specific responsibilities include:
- Manage the program as well as a team of subject matter experts to ensure that they apply their business understanding when assisting FSA when making modification to the NSLDS system
- Manage the Business requirements process for the Business Operation Support Team
- Recommend improvements and efficiencies to upper management
- Supervise the Data Conflict Group and oversee the program management of the NSLDS Help Desk
- Manage financial activities of the program to ensure goals are met
- Maintain the NSLDS Training Database using Data Manipulation Language and an online interface to provide data that contained no Personally Identifiable Information but provides all the functionality available on the NSLDS production database
- Delegate tasks, monitor activities and conduct annual performance reviews of staff
- Manage schedule of program support activities to ensure timely completion of work
- Help ensure all production standards and service goals are met
- Facilitates communication among clients, customers and contractors
- Lead project efforts to identify, analyze, and implement efficiencies
Business Operations Manager
General Dynamics Information Technology, Inc.
04.2014 - 04.2020
- Manage the Business Operations Support Team in support of the National Student Loan Data System (NSLDS)
- Specific responsibilities include:
- Manage the business requirements process for the Business Operation Support Team
- Delegated tasks, monitored activities, and conducts annual performance reviews for staff
- Manage schedule of program support activities to ensure timely completion of work
- Recommend improvements and efficiencies to upper management
- Ensure all production standards and service goals are met
- Manage the Data Conflict Group
- Facilitates communication between clients, customers, and the maintenance contractor
- Assisted efforts to identify, analyze, and implement efficiencies
- Researched and resolve complex issues per FSA request and/or the Customer Support Center using SQL and program specifications documentation
- Maintained the NSLDS Training Database using Data Manipulation Language and an online interface to provide data that contained no Personally Identifiable Information but provides all the functionality available on the NSLDS production database
- Manage internal and external SharePoint sites for the NSLDS Program
Principal Program Analyst
General Dynamics Information Technology, Inc.
06.2013 - 04.2014
- Provided subject matter expertise for the NSLDS database system using Structured Query Language (SQL), reports and data extracts
- Specific responsibilities include:
- Served as a moderator during requirements meetings between the FSA business owners and developers for the NSLDS system enhancement projects
- Manage and present business requirements to different stake holders with in the NSLDS program
- Researched and resolved complex issues per request of the FSA and/or the Customer Support Center using SQL and through the review of program specifications documentation
- Maintained the NSLDS Training Database using Data Manipulation Language and an online interface to provide data that contained no Personally Identifiable Information but provides all the functionality available on the NSLDS production database
- Represented the end user throughout the development and testing process and coordinated external testing
- Prepared communications including newsletters, technical updates, and web messages, annual NSLDS deliverables and monthly reporting metrics
- Developed and maintained SharePoint site to help manage requirement documents and customer query requests
- Prepared NSLDS Security Reports of the NSLDS System and NSLDS Participation Management and AIMS systems
- Managed Internal and External SharePoint sites for the NSLDS Program
- Served as the SME for the following: NSLDS Perkins Reporting Process, Security of the NSLDS System, Gainful Employment Reporting, Participation Management and AIMS systems, Debt Management Reporting, ED Servicer Reporting Process and Enrollment Reporting Process
Senior Program Analyst
General Dynamics Information Technology
08.2012 - 06.2013
- Provided subject matter expertise for the NSLDS database system using Structured Query Language, reports, and data extracts
- Specific responsibilities include:
- Served as moderator during requirements meetings between the Department of Education and developers for the NSLDS system enhancement projects
- Researched and resolved complex issues per request of the Department of Education and the Customer Service Help desk using SQL and through the review of program specifications documentation
- Maintained NSLDS Training Database using data manipulation language and through an online interface
- Provided the Department of Education NSLDS staff with monthly reporting metrics
- Represented the end user throughout the development and testing process and coordinated external testing
- Analyzed and processed data and provide technical support to the National Student Clearinghouse
- Prepared communications including newsletters, technical updates and web messages, as well as the annual delivery of NSLDS documentation
- Developed and maintained SharePoint site to help manage requirement documents and customer query requests
- Served as the SME for the following: NSLDS Perkins Reporting Process, Security of the NSLDS System, Gainful Employment Reporting, Participation Management and AIMS systems, Debt Management Reporting, ED Servicer Reporting Process and Enrollment Reporting Process
Program Analyst
Vangent, Inc
06.2009 - 08.2012
- Subject matter expertise for the NSLDS database system using Structured Query Language (SQL), reports and data extracts
- Specific responsibilities include:
- Manage and present business requirements to different stake holders with in the NSLDS program
- Worked closely with the Customer Support Center to provide third level escalation resolution and gain understanding of user issues and concerns
- Analyzed and processed data and provided technical support to the National Student Clearinghouse
- Prepared communications including newsletters, technical updates, and web messages, as well as assisting with the annual delivery of NSLDS documentation
- Provided subject matter expertise for NSLDS Security Reports, interface with Participation Management, AIMS, Enrollment Reporting and loan reporting by schools and federal servicers
Software Developer
Vangent, Inc.
06.2007 - 05.2009
- Provided application development and server maintenance support for the following applications under the CMS project: SharePoint, Stellent, LMS, and CMS Web site
- Developed websites using web development tools and created Share Point sites
- Managed QA servers and supported the Knowledge Systems servers
- Created high level designs, detailed design documents and unit test plans for Performance Management automation reports and CMS BCC site
- Supported the Department of Education with technical requirements during user acceptance testing
Information Developer
Pearson Government Solutions
06.2000 - 05.2007
- Provided technical support for the CMS and FSA projects
- Developed and provided maintenance support for the CMS website and other CMS applications
- Supported the Department of Education during user interface testing
- Developed Web sites using Web development tools
- Assisted the manager in developing information plans for all projects including deliverables, scope, schedule, additional resources required, and dependencies
Education
MS - Information Technology: Concentration in Database Management
University of Maryland University College
Adelphi, MD01.2012
Certificate - Database Systems Technology
University of Maryland University College
Adelphi, MD01.2012
BA - Economics
University of Maryland College Park
MD01.1996
Skills
- SQL Server Management Studio
- SharePoint
- Entity Relationship Diagram (ERD)
- Microsoft Word
- PowerPoint
- Access
- Excel
- Outlook
Technology - Software
- SQL Server Management Studio
- Share Point
- Entity Relationship Diagram (ERD)
- Microsoft Word
- PowerPoint
- Access
- Excel
- Outlook
Timeline
Management and Program Analyst
Department of Education – Federal Student Aid
07.2022 - Current
Program Manager
General Dynamics Information Technology, Inc.
04.2020 - 07.2022
Business Operations Manager
General Dynamics Information Technology, Inc.
04.2014 - 04.2020
Principal Program Analyst
General Dynamics Information Technology, Inc.
06.2013 - 04.2014
Senior Program Analyst
General Dynamics Information Technology
08.2012 - 06.2013
Program Analyst
Vangent, Inc
06.2009 - 08.2012
Software Developer
Vangent, Inc.
06.2007 - 05.2009
Information Developer
Pearson Government Solutions
06.2000 - 05.2007
MS - Information Technology: Concentration in Database Management
University of Maryland University College
Certificate - Database Systems Technology
University of Maryland University College
BA - Economics
University of Maryland College Park
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