Jose Montiel
Hagerstown
Summary
I am a college freshman at Hagerstown Community College and have been working as an Assistant Manager at Plato's Closet since August of 2024. I hope to transfer to a 4-year college to pursue a degree in accounting or finance; the business aspect I've learned about while fulfilling my position at work has intrigued me, despite its difficulty. This has taught me to develop skills like time management, effective team collaboration, and adaptability within certain situations.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Platos's Closet
Hagerstown, MD
08.2024 - Current
- Trained new staff on processes and customer service protocols to enhance team performance.
- Collaborated with team members to streamline operational workflows, improving efficiency.
- Handled customer inquiries and complaints, fostering positive shopping experiences consistently.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Landscape Worker
N/A
Hagerstown, MD
05.2023 - 08.2024
- Implemented efficient workflows for site clean-up and debris removal during projects.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
Education
General Studies
Hagerstown Community College
Hagerstown, MDHigh School Diploma -
Williamsport Highschool
Williamsport, MD05.2025
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Attention to detail
- Hiring and training
- Store operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Platos's Closet
08.2024 - Current
Landscape Worker
N/A
05.2023 - 08.2024
General Studies
Hagerstown Community College
High School Diploma -
Williamsport Highschool