Jose Ramirez
Silver Spring
Summary
Field Service Technician with extensive experience at Reprographics Products Group, excelling in customer training and fault diagnosis. Proven track record in managing installations and repairs, ensuring optimal equipment performance. Bilingual in English and Spanish, adept at problem-solving and delivering exceptional service to enhance customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Service Technician
Reprographics Products Group
01.2022 - Current
- Maintained company field response vehicle stocked with repair and replacement parts.
- Managed on-site and off-site installation, repair, maintenance.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Field Service Technician
ABC Imaging
10.2013 - 03.2020
- Maintained company field response vehicle stocked with repair and replacement parts.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Provide post sales and support delivery of equipment.
Education
High School Diploma -
Albert Einstein High School
Kensington, MDSkills
- Customer training
- Tool management
- Fault diagnosis
- Safety assessment
- Problem-solving
- Fluent in English and Spanish
Certification
- Certified Large Format Technician, HP - 1998 to present.
- HP Legacy Training - 1998 to 2015
- HP Pagewide Training - April 2016
- HP A3 Training - December 2024
Timeline
Field Service Technician
Reprographics Products Group
01.2022 - Current
Field Service Technician
ABC Imaging
10.2013 - 03.2020
High School Diploma -
Albert Einstein High School