Jose Orellana Turcios
Annapolis
Summary
Dedicated and results-driven professional with a proven track record as a Retail Sales Associate at Target. Demonstrated exceptional customer service skills and a deep understanding of retail operations. Recognized for consistently exceeding sales targets and providing outstanding support to customers.
After just three weeks in the role of Crumbl Cookies i was promoted as a Shift Leader based on exemplary performance, leadership potential, and the ability to effectively manage teams. Adept at delegating tasks, optimizing workflows, and ensuring seamless operations during high-traffic periods. Known for fostering a positive work environment that encourages collaboration and motivates team members to deliver exceptional service.
Strong communicator with the ability to build rapport with customers, team members, and management alike. Possesses a keen attention to detail and a proactive approach to problem-solving. Committed to upholding the highest standards of professionalism and integrity in all interactions.
Overview
2
2
years of professional experience
Work History
Crumbl Cookies, Shift Leader
Oscar
08.2023 - Current
- Maintained safe food handling standards at all times.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Offered every customer exceptional service and learned regular customers' preferences.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Target, Sales Associate
Nichole
09.2021 - 04.2023
- Conducted market research to identify new opportunities and target markets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Annapolis High School
Annapolis, MD06.2023
Skills
- Production Reporting
- Equipment Troubleshooting
- Customer Service Management
- Team Supervision
- Team Collaboration and Leadership
- Safety Processes and Procedures
- Professional Appearance
- Problem-Solving
- POS System Operation
- Communication
- Analytical and Critical Thinking
- Organization
Timeline
Crumbl Cookies, Shift Leader
Oscar
08.2023 - Current
Target, Sales Associate
Nichole
09.2021 - 04.2023
High School Diploma -
Annapolis High School
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