JOSEPH ADDO, SHRM-SCP, SPHR
Laurel
Summary
Seasoned Human Resources Professional with background in developing and implementing HR strategies to align with business objectives. Significant experience includes employee relations, talent management, and organizational development. Strengths lie in strategic planning, conflict resolution, leadership coaching, and change management. Past roles have resulted in improved workforce performance, streamlined HR processes, and successful change initiatives.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Human Resource Business Partner
CA Afr
Laurel
03.2025 - Current
- Collaborates with leadership to develop HR strategies aligned with organizational goals.
- Facilitates employee relations initiatives to enhance workplace culture and engagement.
- Manages recruitment processes, including sourcing and interviewing candidates effectively.
- Analyzes workforce data to identify trends and inform HR decision-making processes.
- Provides guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
- Analyzes data from surveys and other sources to identify trends in employee engagement and satisfaction.
- Diagnoses potential personnel issues to create action plans to eliminate complications.
Manager, Human Resource
Ropeak Limited
Kenyasi
11.2023 - 02.2025
- Managed recruitment processes to attract top talent for various roles.
- Developed training programs to enhance employee skills and performance.
- Conducted performance evaluations to provide feedback and support development.
- Ensured compliance with labor laws and company policies consistently.
- Collaborated with department heads to identify staffing needs and solutions.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Created job postings, tracked applicants and maintained applicant database.
- Held exit interviews and analyzed the information to improve company's operations.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
Human Resource Generalist
Kumasi City Market Limited (KCML)
Kumasi
09.2020 - 10.2023
- Facilitated recruitment processes for diverse roles within Kumasi City Market Limited.
- Managed employee onboarding and orientation programs for new hires.
- Assisted in developing and implementing HR policies and procedures.
- Maintained accurate employee records and HR databases for compliance purposes.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Conducted background checks, reference checks and employment verification.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Responded promptly to inquiries from internal staff members regarding employment matters.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Partnered with senior HR team to communicate company standards and policies.
Customer Service Rep/Grievance Officer
Kumasi City Market Limited (KCML)
Kumasi
10.2019 - 08.2020
- Resolved complaints by actively listening and offering suitable solutions.
- Handled customer inquiries through multiple communication channels effectively.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
National Service; Service Personnel
Ghana Revenue Authority (Adum-Sto) Audit Unit
Kumasi
09.2018 - 08.2019
- Raised and filed taxpayers' (monthly and yearly) assessments.
- Examined taxpayers' submitted financial statements.
- Interviewed taxpayers and recorded proceedings.
- Prepared and filed Audit Reports.
Education
Master of Science - Management and HR Strategy
K.N.U.S.T
Kumasi, Ghana 01.2021 - 05.2022
BBA - Bus. Administration (HRM)
University of Education, Winneba
Winneba, Ghana 08.2014 - 05.2018
Skills
- HR policy development
- Performance evaluation
- Sensitivity to diversity
- Data analytics
- Talent management strategy
- HR analytics
- Workforce improvements
- Employee development
Certifications
- Society for Human Resource Management - Senior Certified Professional (SHRM-SCP) - SHRM (Feb 2026)
- Senior Professional in Human Resources (SPHR) - HRCI (Sept 2025)
- Senior Professional in Human Resources-International (SPHRi) - HRCI (Sept 2023)
- Executive Certificate in Strategic HR Management - HRCC (Mar 2023)
- Certificate in Labour Law Application- HRCC (Feb 2023)
Languages
- English (Professional Working Proficiency)
Positions Of Responsibility
- Management Member, Ropeak Limited
- Member, Joint Standing Negotiating Committee, Kumasi City Markets Limited
- National Service Coordinator at [G.R.A] and an automatic member of the G.R.A disciplinary committee.
Accomplishments
- Set up and implemented best HR practices, systems, policies and procedures from the scratch for Ropeak Limited.
- Consistently maintained high customer satisfaction ratings for two consecutive years within the market at KCML.
- Ensured an effective billing system by creating a continuous database for all the utilities used within the market at KCML.
- Created a highly effective Audited Taxpayers database that significantly impacted efficiency and improved GRA's Adum STO operations.
Professional Affiliation
- Society for Human Resource Management (SHRM). Professional Member (Feb 2026 - Feb 2029)
- Human Resource Certification Institute (HRCI). Certified Professional (Sept 2023 - Mar 2027)
- Association of Certified HRs in Ghana (ACHRs). Certified Member (Sept 2023 to date)
Timeline
Human Resource Business Partner
CA Afr
03.2025 - Current
Manager, Human Resource
Ropeak Limited
11.2023 - 02.2025
Master of Science - Management and HR Strategy
K.N.U.S.T
01.2021 - 05.2022
Human Resource Generalist
Kumasi City Market Limited (KCML)
09.2020 - 10.2023
Customer Service Rep/Grievance Officer
Kumasi City Market Limited (KCML)
10.2019 - 08.2020
National Service; Service Personnel
Ghana Revenue Authority (Adum-Sto) Audit Unit
09.2018 - 08.2019
BBA - Bus. Administration (HRM)
University of Education, Winneba
08.2014 - 05.2018